Chloe Eynard Email & Phone Number

Waltham, Ma, Us

Waltham, Massachusetts, United States

Charlotte, North Carolina, United States

Supported the Global Operations Exchange Traded Derivatives team in reconciling, validating, and adjusting Options, as the clearing house for over 35% of the derivatives trading market.• Researched and reconciled options, equities, and trade allocation breaks daily. Leveraging multiple systems to identify root causes, implement effective resolutions, and escalating important information to all relevant stakeholders.• Formed and implemented a comprehensive capacity metric reporting routine, enabling senior leaders to strategically plan headcount allocation within Global Collateral Operations, based on the statistical analysis of each teams’ work drivers, workload demand, and current headcount.• Created and maintained Tableau Dashboards, that showcased trade volumes and manual reconciliation efforts, allowing the team to strategize with client accounts that need greater assistance, and ultimately improving STP rates (straight- through processing rates).• Documented and standardized onboarding procedures, after identifying and proposing restructuring of the teams’ functional procedures.

Charlotte, North Carolina, United States

Assisted the Global Operations Governance and Oversight team in gathering, recording, reporting and supervising the quality of internal operational losses for over 30 sub lines of business.• Developed metrics and calculations to enable the creation of an Operational Loss Event Management Tableau Dashboard, resulting in the automation of multiple reporting routines and formation of comprehensive visualizations. • Collaborated to design and test a SharePoint quality checklist and score card, helping focus our teams' training and revision efforts on fields that statistically failed most often. Solely reviewed about 15 operational loss events weekly, connecting with my team to fix the errors, ultimately reducing the number of escalations and rework.• Conducted quality assurance for major enhancements and maintenance of the Tableau Dashboard & SharePoint site. Including requirements analysis, test cases, bug fixes, regression testing, and release testing.• Ensured the correct logic and restrictions applied to every step of the QA process as per ILD standards. Then training our business partners on how to navigate Tableau Dashboard & SharePoint site after updates or enhancements.

Gainesville, Florida, United States

Supported the functions of the J. Wayne Reitz Union, the University of Florida’s student union which services more than 50,000 students, by setting up and providing technical support for students, faculty, and guest speakers. • Performed troubleshooting by following specific guidelines to resynch microphones, set up assisted listening, and reconfigure projectors decreasing delays in presentations by 25%.• Partnered with 6 members on the Events Services and the Productions team by following the sheets to coordinate the booking, proper equipment placement, setting, and striking of technical equipment in rooms. • Coordinated with clients by monitoring rehearsals and performances for up to 350 attendees providing consistent lighting while setting and switching audio equipment to deliver a seamless experience.

Contributed to the Merchant Client Operations (MCO) team by analyzing new processes, as they take back all merchant service responsibilities from their former joint venture partners and prepare for over 1,000 new incoming merchants.• Automated data tables for weekly coaching opportunity reports, increasing efficiency by up to 60% compared to the previous manual method.• Performed theme analysis on hundreds of merchant complaints, to further investigate reoccurring gaps in the technology and people processes.• Partnered with 5 teams, consolidating merchant complaint data into digestible information with actionable insights.

Miami, United States

Contacted over 17,000 Miami, FL citizens, promoting the mayoral candidate Raquel Regalado for the 2016 mayoral elections. Educated over citizens on our candidates’ goals, while providing flexible options for voting.• Presented ample information on our candidate’s proposals, while quickly addressing questions and directing the public to available resources, reaching up to 360 citizens daily. Increased community outreach by more than 30%.• Translated the flexible script from English to Spanish, with 2 colleagues, allowing the call center to reach the Hispanic community while maintaining consistency of the original script.• Trained and mentored 5 new employees to successfully utilize the automated calling system, effectively respond to callers’ questions, and adhere to the essential rules of phone etiquette.

Master'S Degree, Master Of Science In Information Systems And Operations Management- Data Science

Bachelor'S Degree, Management Information Systems, General

Education record