Chloe Frank Email & Phone Number

New York, Ny, Us

Improving the cannabis industry's access to traditional banking and payments

New York , Ny, Us

-Created meez’s first user qualitative research program, including a repeatable process, artefact templates, and presentation approaches for C-Suite and company board meetings-Conducted over 30 interviews in 6 weeks to inform strategic functionality and design decisions of the highest priority feature on meez’ roadmap-Proposed changes to the company’s B2B SaaS offering and pricing model that were adopted, resulting in revenue growth-Worked directly with the Leadership team to bring their vision for new functionality and improvements to our web application to drive adoption and engagement and improve product led growth-Partnered with product marketing and sales to craft customer-facing go-to-market deliverables: value propositions, demos, release notes and messaging -Defined business and design requirements for new features, including third-party API integrations, with a cross-functional team of designers, engineers, and customer success managers

San Francisco, California, Us

-Owned product roadmap for brex.com content and content management system, by defining and running experiments, executing new projects, and collaborating with engineers and designers to create new CMS modules -Launched new marketing content on brex.com to support our users’ end-to-end customer journey to learn about Brex’s new vision as a Financial Software company to drive acquisition of 100+ customers of a new vertical (enterprise) within one month of the announcement-Worked directly with the Leadership team (including C-Suite) to bring deliverables to market on brex.com and other public surfaces to drive conversion and attach rate-Partnered with GTM & sales to improve sales materials and product resources by creating a cross-functional program between Ops/CX, product, and product marketing, in order to close deals faster and with more confidence-Drove initiative to improve the lead experience with instant demo-booking to decrease friction between qualification and sales contact using a third-party tool directly integrated with brex.com -Established agile practices for my EPD team to improve culture by way of retrospectives, standups, and grooming

New York, Ny, Us

-Defined tech architecture and championed business value with a high performing Scrum team, Venmo & PayPal engineers, and 10+ Amex enterprise tech teams to deliver one of the most technologically complex products at Amex- Served as the lead point of contact in our product partnership with Venmo & PayPal to coordinate product requirements, data sharing agreements, and execution of integration-related deliverables-Owned the on-boarding journey for Card Members, which includes the strategy and roadmap, negotiations with Venmo & PayPal, navigation of regulatory barriers with General Counsel and Compliance, and collaboration with Designers-Led and organized multiple user feedback funnels including concept testing, user experience research, and usability research to inform product-market positioning and end-to-end product quality-Established and reported on growth and stability-focused OKRs and KPIs, presenting both to leadership and enterprise teams regularly to gain influence and continue buy-in for iteration and improvements-Re-invigorated existing prioritization and Scrum practices, created QA & UAT processes to hit product deadlines in collaboration with external teams, Technical Project Managers and Scrum Masters

New York, Ny, Us

* Product Manager of the American Express app's first peer-to-peer functionality, in partnership with Venmo & PayPal

New York, Ny, Us

• Implement Salesforce solutions for clients across Health and Life Science and Financial Services verticals• Gather business requirements from clients to dictate innovative Salesforce solutions that meet the needs of complex processes• Participate in task forces to improve the Delivery organization by using Design Sprint methodology and leading discovery workshops to formulate roadmaps informed by user data

New Orleans, Louisiana, Us

LookFar is a software development product studio. • Increased engineering department productivity with implementation of Agile methods and software products• Led onboarding and product strategizing team for new clients totaling more than $1.5M in annualized revenue• Delivered product roadmaps based on market validation, personas, competitive analysis and user testing to inform user experience• Launched over 10 prototypes, MVPs and versioned applications while coordinating with both internal and external stakeholders• Served as point-person for cross-functional teams of engineers, designers, and QA, maintaining timelines, budgets, and weekly status reporting for up to 6 concurrent projects• Increased speed and efficiency of payouts related to the Deepwater Horizon Economic Claims Center by creating workflows in a matrix organizational structure• Led requirements gathering for on-site team of network engineers in Port-au-Prince, Haiti

New Orleans, La, Us

• Supported marketing and research division to leverage the company’s presence in microfinance community and in local business community• Coordinated with branches located in other cities to guarantee consistency of mission, goals, and organization of data• Developed and executed social media strategies to engage lenders and borrowers, as well as startup co-ops• Authored multiple press releases regarding the company’s platform as well as the new frontier of microfinance• Collaborated directly with CEO to develop and improve JAS credit-rating system to measure small business’ dependability on repayment of loans • Received Tulane Murphy Institute of Political Economics grant of $1,500 to pursue internship

Administrative work, communication with constituents, attendee of conferences for the 14th Congressional district of Ohio.

Bachelor Of Arts (B.A.), Political Economy And International Development

Data Analysis

Computer Software Engineering

Semester Abroad, North Africa And Middle Eastern Studies

Education record