Chloe Glenn Email and Phone Number

• Solely responsible for overall business operations and financial management as an e-commerce resale retailer and personal shopping service in the luxury goods industry; I develop the overall vision for the company and ensure continued compliance with all applicable state and federal laws, including those related to resale, copyrights, trademarks, and the Nominative Fair Use Act.• I continuously monitor trends in the luxury resale market to ensure the company maintains a dynamic and consistent product flow; I build and sustain partnerships with vendors to effectively negotiate purchase prices for inventory, and consistently seek to increase profitability for the business with a competitive value-based pricing strategy.• I independently design and develop all company branding to establish loyalty within my client base, sustain brand awareness in relevant marketplaces, and most effectively implement marketing and sales strategies; branding responsibilities include designing of company logos and graphics, copywriting, creation of tangible marketing materials, and product photography.• I provide first-class customer service to current and prospective clients by developing and sustaining proactive and positive relationships through frequent communication and timely follow-up; I listen attentively to client needs and concerns, and immediately troubleshoot and provide appropriate resolutions.• I utilize a variety of e-commerce marketplaces (Poshmark, eBay), social media networks (Instagram, Facebook, Twitter, Pinterest), and online systems (PayPal Business, Venmo, Office 365, Canva, Adobe Lightroom) to maintain the online retail venue and virtual storefront; I stay current with e-commerce trends in the luxury resale market and fashion / luxury goods industries to continue to expand into newly-relevant platforms and programs as necessary.

• I provide thorough and extensive research services to clients tailored to meet the needs of internal or project-based goals; I compile collected data and compose detailed analysis reports to present findings in a clear and concise manner.• I use collected data and ongoing research knowledge to support with developing strategic direction for necessary decision making within the project; I effectively collaborate with internal and external stakeholders to ensure the goals/objectives of the project are met in a timely manner.• I exercise discretion and maintain strict confidentiality at all times in carrying out highly-specialized duties that involve sensitive information; I prioritize upholding the highest of ethical standards to represent both myself as a contractor, as well as all clients and companies I partner with.

• I created the overall vision for a for-profit early education facility and positively influenced all constituents to work toward and meet necessary goals; I was responsible for effectively delegating assignments to staff members that supported growth efforts and sustained compliance with accreditation and state licensing requirements, as well as all applicable state and federal laws, and SEG internal policies and procedures.• I managed business initiatives to achieve or exceed planned financial and enrollment targets on a monthly and annual basis; I utilized a profit management system (NetSuite) to effectively forecast weekly, monthly, and quarterly projections as compared to a stated budget, and regularly kept expenses in line with revenue totals.• I developed and executed continual and creative community marketing and public relations initiatives to generate and retain enrollment of target families; I maintained proactive and positive relationships with current and prospective families through frequent communication and timely follow-up.• I recruited qualified staff to assist with the daily implementation of SEG’s proprietary curriculum and supervised their performance to ensure compliance with SEG policies and procedures, as well as state and local requirements; I strived to retain top staff members by providing appropriate professional development and opportunities for growth.• I provided hands-on support to up to 10 additional preschool locations in the absence of the Principal / Center Director, Area Principal and/or Regional Director; I conducted regular campus visits to implement quality control measures to ensure adherence and compliance to SEG's standards, policies, and budgetary and enrollment goals, and reported up to the VP of Operations on overall performance of each location.

• I composed up to 10 news articles per week regarding current events in entertainment, music, and pop culture by investigating each news story thoroughly in order to report details as accurately as possible; I published news articles in a timely manner to ensure information was current, and generated up to 10,000 hits per article on average.• I conducted in-depth interviews with major label recording artists and aspiring local talent by formulating questions designed to appropriately and candidly cover the topic(s) at hand; I transcribed interview audio accurately and composed subsequent articles that produced up to 20,000 hits on average.• I composed up to 5 event review articles per month focused on entertainment, music, and pop culture live events occurring in the Greater Philadelphia area; I published event reviews in a timely manner to ensure information was current, and generated up to 10,000 hits per article on average.• I developed and executed continual and creative grassroots and social media marketing initiatives to generate traffic to my articles and retain loyalty amongst my audience; I maintained proactive and positive relationships with publicists, entertainment managers, personal assistants, and talent through frequent communication and timely follow-up.

• I coordinated all aspects of local business discount promotions for Philadelphia radio stations 93.3 WMMR, 102.9 WMGK, 95.7 BEN-FM, and 97.5 The Fanatic by drafting vendor contracts, developing e-commerce webpages, creating email blast campaigns, writing original copy for on-air promotions, and composing weekly revenue reports.• I assisted with company event planning through research and management of logistics, composing cost estimate reports, drafting newsletters and informational articles, developing detailed event schedules, promoting volunteers, and communicating frequently with event partners to consistently facilitate strong business relationships.• I managed department interns from initial recruitment to supervision over the course of the internship period, including training intern on software and procedures, developing projects relevant to department needs and student major, and maintaining communication with universities as necessary.

• I prepared monthly compliance reports with 100% accuracy utilizing Microsoft Excel and an internal company database to outline the approval status of all advertisements aired during broadcasts on the network’s television channels; I professionally formatted each worksheet and performed basic statistical analysis of the results.• I conducted monthly reviews of advertising elements placed on the network’s online platforms to determine suitability for targeted audience segments; I developed and formatted reports with 100% accuracy in Microsoft Excel to summarize findings and display problematic content.• I screened rough cuts, scripts, and storyboards of commercial advertisements to determine appropriateness towards targeted audience segments and potential placement on network media channels; I identified controversial elements and verified accuracy of statements to aid department managers on final approval decisions.• I reviewed four competitive television shows weekly to analyze their comparison to network programming and assess the content benchmarks being pursued in broadcast media; I created detailed reports through an internal company database summarizing potential regulatory issues and compiled problematic clips via iMovie for department reference.• I provided administrative support for department endeavors including preparation of time-sensitive documents for meetings, organization of critical files and records, and various clerical duties to assist with managerial projects.

• I developed and executed curriculum programs for various age groups of up to 25 children through scheduling all daily activities with detailed hourly lesson plans and coordinating weekly events in observance of the company’s educational themes; I successfully prepared children for succeeding class level by tracking improvements in math, writing, creative, and fine motor skills.• I managed all creative elements of various classrooms by producing weekly newsletters and periodic informational materials, designing professional wall/window displays, and organizing room layouts that promoted unique social and learning environments.• I exhibited superior customer service through positive interactions with parents in person, through written communication, and by phone; I remained proactive in keeping parents up-to-date with classroom information and responded to all inquiries promptly and efficiently.

• I coordinated creative and instructional performance-related activities for children ages 7-16 in support of overall performing arts camp initiatives; I assisted the Program Director in executing end of summer performance in collaboration with various stage tech teams.• I carried out administrative duties for the program including maintaining attendance records, producing periodic informational materials, organizing emergency documents, greeting and maintaining adequate communication with parents, and acting as the primary liason between the directing team and organization management.• I developed and executed post-camp afternoon activity programs for children ages 7-12 with a focus on singing, dancing, and acting; I ensured appropriate supervision was provided to children in compliance with state health and safety regulations.

• I developed and executed online marketing campaigns to boost website hits for music artists of Wright Entertainment Group, WIRE Records, and other related subsidiaries; I composed clear, detailed reports to share relevant results and suggest ongoing goals with artist managers.• I maintained communication with target audiences (fans) through interactive ‘street teams’ aimed at increasing airplay and visibility of artists in key markets; I recruited and managed geographic leaders to support with localized grassroots marketing efforts.

• I developed and executed online marketing campaigns to boost website hits for emerging artist, Krystal Harris; I composed clear, detailed reports to share relevant results and suggest ongoing goals with artist managers.• I maintained communication with target audiences (fans) through interactive ‘street teams’ aimed at increasing airplay and visibility of the artist in key markets; I recruited and managed geographic leaders to support with localized grassroots marketing efforts.