Chloe Handelman Email & Phone Number

Rochester, Ny, Us

Remote

Providing leading operations services designed to help businesses reach operational efficiency to scale, sell, or sustain with ease.I support today's generation of purpose-driven CEOs and founders with my industry expertise, comprehensive operations strategies, on-demand support, and suite of proven operational tactics.Ready to chat? Use the scheduling link below to book a call or shoot me an email.hello@chloehandelman.com.

Rochester, New York, United States

Venture Jobs Foundation is committed to revitalizing underserved neighborhoods and improving quality of life. We do so by supporting and investing in entrepreneurs and growing businesses to foster job creation — because jobs are the key to growing prosperity for all. When we help business starters and owners transform their ideas into reality, they are empowered to spread their success throughout our entire community.

Bamboo Orchard is a comprehensive business support firm designed to minimize the risks of building a company. With a handpicked team of multi-disciplinary experts, they cover every facet needed for a company to launch, grow, and thrive.From setting strategies to executing them, we offer 360° wrap-around support, including tech stack development, brand creation, marketing strategies, and business model development. Operating on a pay-per-service model, clients have the flexibility to scale our services based on their needs, ensuring cost-effectiveness and quality. Whether you're looking to refine your brand identity, optimize your business operations, or develop cutting-edge software platforms, Bamboo Orchard is your all-in-one solution.

Fractionals United is the largest global community for Fractional Leaders.It's the go-to place for Fractionals to grow their expertise and business, network with other like-minded executives, and access valuable resources and support.Companies can also take advantage of the community if you're in need of Fractional Leaders to help grow your business.

Rochester, New York, United States

People, Planet, Pint is a monthly meet-up series to chat about what’s going on in the net-zero and sustainability space. Instead of formal networking sessions or stuffy presentations, the events offer an informal and friendly space for anyone interested in the environment to simply have a chat over a drink.

B2B B Corps is a Network Group in the B Corp community. Our group is open to all B Corp and B Curious companies with a business-to-business (B2B) sales model. Our mission is to elevate, educate, and celebrate our B2B B Corp members and the B Corp movement

• Right-hand woman to the CEO who translated company vision into an operational plan.• Implemented Entrepreneurial Operating System (EOS) across the organization. • Ran annual planning workshops to translate company vision into 10, 3, and 1 year goals. • Ran quarterly planning meetings to set and delegate goals across 6 key areas of business. • Held weekly leadership meetings to discuss company strategy and roadblocks, team and clientchallenges, and keep the business operationally on track. • Implemented goal-tracking system for high-level leadership visibility & tactical execution.• Led a team of 10 team members to execute 30 continuous improvement initiatives each quarteracross delivery, sales, marketing, security, and customer success. • Successfully redesigned 3 core service offerings and 7 internal processes. • Onboarded and offboarded key team members while maintaining progress on initiatives andsupporting team morale. • Redesigned the organizational structure and updated roles and responsibilities. • Implemented an internal system and standards for communications including implementingconsistent internal meetings and methods for sharing internal team updates and action items.

Wizards of Ops is the best Slack community for operations professionals to gather, question, and share their expertise. With over 800 members and 350 companies represented, WizOps functions as a community to get advice, accolades, and dive into the sorcery of everyday operations conundrums. As a bonus, the WizOps community is ops-only, making it easier for our members to do good work and get the job done.

Remote

Supported the founding CEO to execute his vision and step out of day-to-day operations by supporting operational strategy, leading all internal process improvement initiatives, and implementing robust internal training systems. Supported the fast-growing consultancy to be more profitable and effective while increasing team happiness and reducing team burnout through optimized processes and systems.OPERATIONAL STRATEGY• Managed and prioritized all internal improvement projects based on company vision and operational goals.ASANA WORK MANAGEMENT SYSTEM• Implemented and managed project templates to standardize project delivery, new member onboarding, and offboarding.• Managed internal HR "Break Room" and knowledge repository to keep the remote, global team aligned from best practices to project delivery processes. TEAM MANAGEMENT SYSTEMS• Optimized new team member onboarding process.• Developed and implemented an internal training process including asynchronous videos and knowledge checks mixed with live training.• Standardized and trained team on internal communication systems leveraging communication templates whenever possible.SERVICE OFFERING OPTIMIZATION• Mapped customer needs across team capabilities and delivery estimations to map out profitable service offerings.• Collaborated with sales, technology specialists, business analysts, and project managers to develop a standardized service delivery model and process.

Lilongwe, Central Region, Malawi

• Conducted Baldridge Excellence Framework Assessment to provide leadership with holistic overview of the current state of the organization including prioritized and comprehensive list of improvement opportunities.• Developed, implemented, and trained staff on use of several continuous improvement tools to support operations.• Conducted strategy sessions to clarify organizations mission and overall strategy in order to prioritize activities.

Greater Minneapolis-St. Paul Area

TECHNOLOGY CONSULTING OFFERING DEVELOPMENT• Led process design workshops with Accenture leadership and technology startup executives to develop unique service offering.• Served as technical liaison to ensure the consulting offering fully utilized the technology.DATA ANALYTICS/VISUALIZATION• Analyzed client data and iteratively developed an interactive Power BI dashboard. • Rapidly learned new software to deliver solution within 3 weeks.• Facilitated client discovery sessions with CIO to align solution with organizations growth and expansion initiatives.BUSINESS READINESS & CHANGE MANAGEMENT• Assisted in the development of business readiness and change management approach to prepare 9 subsidiaries for impacts associated with a four-year Customer Service standardization program.• Analyzed 300+ customer service business processes to support the development of a training approach to prepare business for a Customer Information System implementation.• Developed business readiness plans and provided oversight for the execution of readiness activities.• Designed and executed standard processes for the management of all program change requests to mitigate business impact.• Successfully onboarded and transitioned consulting responsibilities back to the client in a hands-off, yet supportive manner to ensure a quick and seamless transition. PROCESS IMPROVEMENT• Conducted an end-to-end assessment of the “Quote to Card” process including current state assessment, pain point inventory, capability maturity assessment, prioritized recommendations inventory, and high-level capability roadmap.• Facilitated client discovery sessions and stakeholder interviews to assess current state, understand pain points, and translate discoveries into deliverables.• Became project team “expert” for seven of client’s sub-processes and engaged Accenture Subject Matter Experts to translate industry leading practices into client recommendations.

Columbus, Ohio Area

Facilitated continuous improvement projects utilizing lean 6 sigma concepts, project management, and interpersonal skills. Collected/analyzed data, facilitated meetings, and applied system level thinking to determine root cause and implement change.REVENUE RECOVERY REPORT• Collected and analyzed data to determine root cause of previous year’s missed charges totaling $1.2M• Collaborated with clinical staff and IT to develop the requirements for an automated report which identifies, flags, and alerts staff of missed charges associated with Extracorporeal Membrane Oxygenation (ECMO) carePROCESS MAPPING WORKFLOWS• Process-mapped two current state workflows, developed future state workflows, identified gaps, and led teams to address gaps in order to reduce non-value added time to processes• Reduced the number of necessary audits by up to 90%5S BMT PLAYROOM• Applied 5S to the Ultra-Clean BMT playroom and developed an inventory checkout system• Eliminated time spent searching for therapy toys which increased patient care time by up to 30%

Rochester, New York Area

KANBAN MANAGER• Managed the kanban system for a manufacturing plant encompassing over 1,100 active parts across over seven product lines• Communicated and problem solved with staff and utilized SAP to maintain the kanban system which enables the replenishment of 50% of inbound raw materials for production• Continuously maintained a Microsoft Access Plan For Every Part database used to manage the kanban process which contains purchasing master data and planning strategies for over 26,000 procured raw materials• Developed and maintained a Plan For Every Part database containing critical part information pulled from SAP for over 600 parts on the leading product line which was used for planning and procurement analysis and decision making ENGINEERING CHANGE IMPLEMENTATION PROCESS MAPPING AND IMPROVEMENT• Documented engineering change implementation process by facilitating discussions and gathering input across seven functions within the $1 billion X-Ray Solutions Business unit• Identified major gaps in the process and helped to create new procedures to minimize errors and eliminate waste • Led team discussion during three day kaizen to formulate and prioritize process improvements• Determined roles and responsibilities for a new full-time position that will oversee and manage the processFINISHED ITEM PLANNING• Gathered order requirements from six regional sales teams across the world • Consolidated order into production schedule for manufacturing meeting objectives to level the production flow to efficiently use capacity

Columbus, Ohio Area

• Mentored and assisted first year engineering students while encouraging students to think independently • Worked as a team with other teaching staff to create a welcoming and conducive learning environment for 75 students

Rochester, New York Area

STANDARDIZATION OF WORK IMPLEMENTATION• Documented and streamlined assembly procedures to support a $4M improvement in overseas product line • Discovered and resolved critical quality issues and errors in product line documentation• Interfaced and mediated with all levels of staffOTHER PROJECTS• Thoroughly inventoried and developed a database for tools and their locations within the plant• Identified, complied, and verified integrity of equipment purchase to support $24M dollar business relocation• Collaborated with tooling engineers to establish tooling requirements, resulting in $15,000 cost avoidance • Analyzed quotes of capital equipment for easy comparison