My responsibilities at Revolución de Cuba were:• Being the first point of contact for inbound communication through calls, emails and social media messaging. • Learning upcoming promotions, minimum spends and menus to secure inbound sales. • Using e-CRM program, Party Pro to help build customer relationships and drive sales increasing customer interaction and loyalty. • Scheduling call-backs with customers to follow up on pre-orders, deposits, final balances, updates and booking confirmations.• Meeting and greeting clients, whilst selling our products, services, experiences and overall venue. • Liaising with clients to organise their event on all aspects including: their budget, food choice and serving times and drinks packages. • Set up and coordinating of events. Set up of drinks packages and decorations whilst liaising with operational departments to organise staff for food service and delivery- ensuring smooth running and a first-class experience. • Encouraging potential customers and clients to opt-in for the Revolución de Cuba marketing program, promoting the brand with exclusive offers and promotions. • Meeting targets, through inbound and outbound communications, lead generation and sales.

My responsibilities at Helping Hand Group were:• Using strong IT skills to create bringlists, agreements and results. • Providing financial support by creating invoices, tax receipts, vouchers, cash handling and using EFTPOS terminals. • Liaising with clients pre-event, during events and post-event in regards to the auction component of events. • Attending meetings with clients and potential clients to discuss how the Helping Hand Group can assist. • Assisting with the set up and take down of auction items at events. • Organising post event operations such as delivery of auction items, stock control and payment. • Using e-CRM program, Salesforce to set tasks, reminders and manage accounts. • Selling holidays, experiences and memorabilia using negotiation skills throughout events.• Hiring casuals using employment websites by writing a job description, selecting candidates, carrying out phone interviews and providing information and briefing for the selected event assistants.