Chloe Kwan Email & Phone Number

Las Vegas, Nevada, United States

• The mission of the Asian Community Development Council (ACDC) is to improve the general well-being and education of the Asian, Pacific Islander and other ethnic communities in Nevada. ACDC will promote, foster.
• Spearheaded communications, special events and development department, focusing on public relations, corporate sponsorships, MOU partnerships and grants for ACDC & HAPI Medical Center
• Lead planner of the historic first Lunar New Year Celebration at Super Bowl LVIII, in partnership with the Super Bowl Host Committee at the F1 Grand Prix Paddock for 6,000 media partners and guests
• Organizer of the historic first Night Market in the U.S. Vice President’s Residence in Washington, D.C. in celebration of the Asian American, Native Hawaiian and Pacific Islander Heritage Month in May 2024
• Director of the Las Vegas Asian Night Market with over 10,000 attendees directly supporting Asian-owned small businesses throughout the Las Vegas area
• Responsible for event planning including inaugural APIA Lobby Day at the Capitol in Carson City, NV; GraduAsian, a celebration of APIA college graduates in Nevada; CelebrAsian; Give In May AAPI Heritage Month.

Las Vegas, Nevada, United States

Las Vegas, Nevada, United States

Taipei City, Taiwan

• Non-profit 501(c)(3) organization committed to preserving indigenous cultures and empowering indigenous peoples by building bridges, or cooperation opportunities, that connect indigenous communities around the world
• Working to develop and promote indigenous tourism in Taiwan
• Responsible for writing press releases, relevant articles and content creation

Taipei City, Taiwan

• Responsible for introducing research and analysis of the hotel industry in Mandarin Chinese including an emphasis on third-party partners such as OTAs, wholesalers, travel agencies
• Provided insight on boutique hotels and international hotel chains, with a focus on system integration, revenue management, customer relationship management and sales and marketing
• Introduced new revenue management techniques by analyzing trends and historical data to accurately forecast and yield more… Show more
• Introduced new revenue management techniques by analyzing trends and historical data to accurately forecast and yield more accurate pricing decisions in order to gain market share for hotel clients in Taiwan
• Analyzed studies and presenting findings regarding competitive benchmarking, segmentation data, rate parity, B2B/B2C - wholesale contracts
• Lead marketing and branding consulting for hotel clients including revitalizing social media channels (Instagram, Facebook, Line Messenger) and developed on-property projects that lead to increased direct bookings and.

Vero Beach, Florida

• Negotiated and executed realistic and profitable contracts for all sectors, with a strong focus on SMERF and corporate markets
• Booked new and repeat business through prospecting, site tours, networking and offsite sales calls to achieve individual and team sales and revenue goals
• Developed relationships with key accounts, community organizations and associations to increase visibility and establish a professional relationship with local markets
• Established a partnership with… Show more
• Established a partnership with local wedding venues to proactively establish new leads and prospects
• On-property marketing contact working in tandem with Miami team for all social media and PR-related projects Show less

Los Angeles, California

• Coordinated group reservations for all sectors: corporate, entertainment, SMERF
• Oversaw groups as conference services and event coordinator throughout duration of stay
• Worked alongside the food and beverage department and accounting to ensure group contracts are profitable and accurate
• Created banquet event orders, group contracts, contract addendums, corporate rate contracts as needed
• Quoted rates through HotelPlanner, Tour Connection, MeetingBroker for incoming… Show more
• Quoted rates through HotelPlanner, Tour Connection, MeetingBroker for incoming leads

New York, New York

• Entered sales leads in Global Delphi system for Shangri-La Hotels and Resorts, Kerry Hotels, and Traders Hotels worldwide utilizing Cvent, StarCite
• Supported sales coordinators and managers in the creation of hotel fact sheets, PowerPoint presentations, and consortia profiles in Nexus
• Coordinated targeted mailings to sales managers and prospective clients in an effort to increase sales and raise company visibility

New York, New York

• Analyzed data for the implementation of HotSOS, hotel service optimization system, after studying the flaws and delays of the previous Hotel EXPERT system
• Tracked total number of dropped rooms per room attendant to support the proposed change of the morning schedule, increasing AM productivity levels and decreasing the inefficiency of dropped rooms pushed onto PM room.
• Benchmarked competitors to improve HotSOS response times with less glitches

Greater New York City Area

• Coordinated data from all Mandarin Oriental properties and entered sales leads in Delphi using Cvent and MeetingBroker for group accounts
• Compiled and distribute production reports for all Mandarin Oriental properties
• Assisted with the annual U.S. Sales Meeting and U.S. Roadshow events for clients

Greater New York City Area

• Welcomed all guests to the events held at The Plaza Hotel
• Assisted with registration, guidance, and other communication duties

Greater Los Angeles Area

• Provided food and beverage service, including set up of five food presentations and all kitchen tasks
• Learned Opera PMS and provided guests with updated folios upon check out
• Recommended local events, restaurants, and activities to all club floor guests

Greater Los Angeles Area

• Created Banquet Event Order forms, amenity requests, and sales kits
• Attended pre-event meetings per the Starwood Meeting Service Standards
• Assisted Reservations Department with group reservations

Greater New York City Area

• Assisted boutique hotel management company with the opening of Sanctuary Hotel New York in Times Square
• Created guest service directory
• Chose various amenities and snacks for each guestroom

Bachelor Of Science, Hotel And Tourism Management

Activities and Societies: Martin Luther King Jr. Scholar's Program, Hospitality Business Society, Hospitality Sales and Marketing.

Chinese Studies

Diploma

Activities and Societies: Key Club International Lieutenant Governor and Key Club President of South Pasadena High School Chapter, Vice.