support worker & cleaner for clients on the NDIS, veterans, TAC and Workcover

- Start to End Recruitment- Issue Resolution- Employee Inductions- Developing Internal and External Relationships - Developing Workplace Risk Assessments- Developing Standard Operating Procedures- Payroll - Employee Scheduling- Meeting Agenda and Minute Taking- Managing Management schedules/calendars- Exit Interviews- Employee Workcover - Employee Doctor Appointment Scheduling - Incident Investigation - Incident Reporting - Payroll Reporting- Hour Schedule Reporting- Updating Policies and Procedures

- Data entry of incident reports.- Organising/booking external OH&S training- Assist in managing safety training records- Follow up of incident actions- Assisting in developing safety messages for intranet / all staff briefings- Assisting in obtaining safety data and entry of data into Lucidity- Minutes for safety committee meetings.- Maintaining the contractor induction cards including printing and sending.- End to end booking Solicitor Special Meter Water Information Statements. - Data Entry of Water Reads and Special Water Reads.- Processing Water information Statements

- Providing support for employees & candidates across Traffic Control, Temporary Fencing, Event Hire, & Commercial Gardening.- Developing internal and external relationships.- Recruitment processes based on guidelines.- Support for managers of company.- Contact and building relationships with employment agencies across the North East Victoria.- Prescreening, interviewing, reference checking and induction processes based on policies.- Making sure that values and policies are adhered to.

- One on one contact with clients- Developing relationships with Stakeholders and Clients.- Educating Stakeholders in the usage of the NDIS Provider program.- Explaining the reasons of delayed payments and the solution of the issue. - Investigations of delayed payments for Providers and clients.- Exploring a solution for escalated payment issues before it is taken to Court for a resolution

 One on one contact with clients Responsibility of making my clients feel comfortable and heard Ability to reassure clients of medical assistance that TAC can pay for. Responsibility to make decision on whether it is a TAC claim or not based on act. Duties of organising and planning team meetings Active listening Skills Mentoring Employees Developing trust for my clients that we are here to help. Engaging and being empathetic to clients Professional phone mannerisms Supporting colleagues Development of customer service experience Reaching and achieving KPI’s Processing medical invoices in proficient time. Low error rate. Creating own targets to reach daily as targets weren’t a stretch. Fast knowledge of programs. Training/ mentoring of new staff. 8 Weeks of managing a team of temporary staff (2018) Analysis of various payment issues. Providing feedback to colleagues in how to solve these problems. Contact with stakeholders