Accomplishments for 2021:Delivered SFMC promotional emails Summer 2021. Project will come in under budget.Completed DropBox Proof Of Concept on time, saved Otter 50% of the contract's cost through negotiation with DropBox, a 40% savings. Our DropBox regional sales manager specifically told us he was able to gain approval such a large discount only because our POC had been well organized and executed and our future vision for growth on their platform was clearly laid out. Despite technical challenges, we launched on time.Launched Sensei for Marketing Operations, getting us closer to full enterprise utilization of PWA/SenseiCompleted many new software and security review requests as well as contracts for the sales and marketing departmentsAssisted stakeholders with a number of software and vendor evaluations, resulting in better deals for Otter and better information for technical and stakeholder teams heading into those projects.Managed regular meetings with the marketing leadership team to present updates for all IT projects in flight.Managed regular meetings with our SalesForce Product Owners Group to establish overall priority across smallstory/enhancement grooming, mini projects, large projects ﴾SMFC﴿ and program projects for 2021, 2022 and beyond.Managed regular meetings and deliverables for our EDI team and EDI stakeholder groupDeveloped a highly successful "mini project" process with developers and stakeholders that resulted in the on‐time delivery of True Value of the Deal which enabled a large increase of sales for Otter's Deal Registration. We used this successfully for the launch of CRM ﴾sales﴿ Account Program as well.Took lead on the PMO team's efforts to develop the new process and layout for end of year budgeting and proposed projects. This effort aligned proposed budgets with Sensei resourcing while also meeting our executives' need for one‐pager layout and business case information.

-IIBA Trained analyst specializing in partnering with business users to uncover hidden business requirements in order to create complete solutions that truly meet business needs.-Primary responsibility included conducting preliminary research and documentation required to scope, schedule, and budget proposed projects and to prepare them for consideration in our project portfolio. -This work included the creation of business cases, requirements documents, stakeholder interviews and negotiations, and project implementation plans. -My work as a BA has spanned many disciplines across the company including product development, customer service, quality, and marketing with a focus on eCommerce.

In a constantly changing business environment, it is critical for businesses to be flexible. As Scrum Master, I am responsible for managing our process, Scrum, which focuses on leveraging the strength of teams and maintaining adaptability to deliver the best results. As the owner of that process, my duties include facilitating short and long-term planning, projects, and ensuring exceptional teamwork, communication, and results. I track progress, report metrics, enforce the rules of scrum, remove roadblocks, and keep teams focused on goals.

Administrative support to the IT department of the City of Fort CollinsSecretarial and Administrative tasks including:-Purchasing and Receiving-Meeting Arrangements-Office Supplies and Orders-HR/Accounting Paperwork and Reconciliations-SIRE e-file Archiving and Maintenance-Records Keeping for GIS Map Purchases-Project Support

-Maintain excellent customer service at all times.-Responsible for maintaining a high efficiency ratio and cash drawer balance.-Created new procedures for the daily closing period. Persuaded employees to take ownership of the procedures which would increase efficiency. Impact: Facility now finishes the closings 30 minutes earlier each day than before. -Company was experimenting with referral quotas for two months before instituting them in the new year. Each person had a quota of new accounts per month. Impact: Achieved my quota in the first two months of the quarter.

-Corps members complete community service projects in exchange for living expenses.-Acted as construction site runner for the St. Bernard Project in New Orleans-Identified that costs could be lowered by streamlining certain functions. Tracked expenditures, unused material and waste. Impact: Developed a new system and procedure for tracking tools and materials. This increased efficiency and decreased costs by 20%.

-Professional, knowledgeable customer service and sales-Maintenance of my department's stock, orderliness, and marketing materials.

-Lab assistant performing a variety of laboratory and field work for graduate projects on heavy-metal contaminated soil.

-Performed a wide variety of office management tasks as well as creating materials for use in newsletter and website publication.

-Performed a wide variety of office management tasks and projects.-Wrote and researched news articles, weekend features and completed associated photo opportunities.-Although hired to do administrative work, took the initiative to research and write an article. Impact: Promoted to reporter after several stories were accepted for publication.