Chloé Jordache Alleyne Email & Phone Number

Los Angeles, Ca, Us

Los Angeles, California, United States

Remote

Lead Project Manager on the company's priority Product Launches and Go-To-Market initiatives. Monday.com expert providing effective and efficient process creation, improvement, and automation.Always inspiring & enforcing clear expectations, measurable outcomes, and accountability.

Los Angeles, California, United States

Enhanced business efficiency by leading global replacement and implementation of new CX systems and tools affecting ~500 employees.Drove optimal business performance by administering and managing all project phases from start to finish, including requirements discovery, design/customization, configuration, user acceptance testing, data migration, training, roll-out, go-live, and post-go-live. Directed deployment of Zendesk, Falcon.io, and Box, while establishing company-wide… Show more Enhanced business efficiency by leading global replacement and implementation of new CX systems and tools affecting ~500 employees.Drove optimal business performance by administering and managing all project phases from start to finish, including requirements discovery, design/customization, configuration, user acceptance testing, data migration, training, roll-out, go-live, and post-go-live. Directed deployment of Zendesk, Falcon.io, and Box, while establishing company-wide comms plans, timelines, risk mitigation plans, and change management processes.Achieved set project task deadlines by liaising with external partners and multiple cross-functional internal departments.Created and completed complex ongoing projects by heading overseas outsourcing team of over 30 individuals.Created and oversaw global refund process by using exceptional attention to detail and automated communications, which resulted in successfully refunding ~1M bookings with minimal customer friction. Saved time and resources for multiple internal departments via utilization of robust approaches. Delivered excellent assistance to CX and on-site operations teams by creating processes to track and respond to on-site events in prompt manner by utilizing rapid SMS and call notifications via integrations. Acknowledged by Monday.com for developing complicated automated workflows as well as organized Monday.com training sessions. Show less

Los Angeles, California, United States

Increased business productivity by supervising international campaign operations from start to finish, encompassing back-end development, inventory/asset management, font-end/landing page development, on-sale, and on-site execution. Planned and conducted internal group testing sessions across all Curated Travel Campaigns to identify problems, and resolve tech bugs before launchMet business objectives and set goals by overseeing front-line operations for over 20 top artist and… Show more Increased business productivity by supervising international campaign operations from start to finish, encompassing back-end development, inventory/asset management, font-end/landing page development, on-sale, and on-site execution. Planned and conducted internal group testing sessions across all Curated Travel Campaigns to identify problems, and resolve tech bugs before launchMet business objectives and set goals by overseeing front-line operations for over 20 top artist and brand initiatives, such as DaBaby Vegas, Nicky Jam Miami, Ozuna Cancun, and Electric Zoo Cancun along with selling 5k pax in less than 30 minutes.Became the go-to process creator for operational workflows Show less

Los Angeles, California, United States

Examined member trends, maximized internal processes, and expanded membership by introducing incentive programs and implementing special initiatives. Organized compelling social campaigns and segmented messages via SMS and email to increase engagement and grow 10k US member community.Improved processes efficiency by establishing and strengthening strong relationships with top ~200 members.Amplified business profitability by directing member events at festivals and… Show more Examined member trends, maximized internal processes, and expanded membership by introducing incentive programs and implementing special initiatives. Organized compelling social campaigns and segmented messages via SMS and email to increase engagement and grow 10k US member community.Improved processes efficiency by establishing and strengthening strong relationships with top ~200 members.Amplified business profitability by directing member events at festivals and nightclubs around the nation. Show less

West Los Angeles

Led seamless execution of regular operations by formulating staff work timetables and instructor class schedules. Arranged business structure by interviewing and training newly hired associates and instructors.Propelled operational efficiency by coordinating membership engagement and improvement projects, preparing weekly reports for unpaid lessons, overdue packages, denied auto-pays, and following up with mentioned clients.Boosted brand recognition by running Facebook… Show more Led seamless execution of regular operations by formulating staff work timetables and instructor class schedules. Arranged business structure by interviewing and training newly hired associates and instructors.Propelled operational efficiency by coordinating membership engagement and improvement projects, preparing weekly reports for unpaid lessons, overdue packages, denied auto-pays, and following up with mentioned clients.Boosted brand recognition by running Facebook Ads, promotional flyers, and producing weekly newsletters with MailChimp. Show less

Bachelor'S Degree, Songwriting

Associate Of Science (A.S.), Music Production

Activities and Societies: National Honor Society of the Entertainment Arts