Chloë Le Bon Email and Phone Number

• Managed and converted own sales pipeline (6-digit per month). • Curated and developed learning materials for sales and pre-sales to help agents increase their average monthly revenue by >3 times over the course of 12 months. • Created and optimised full customer journey: revised and updated French website/landing pages, contributing to a 20% absolute increase in conversion rate. • Took over SEO activities, localisation and content creation, as well as acting project manager for a new offline acquisition channel with pop-up stores, contributing ~10% of the country's business after first launch.

Navigated prospective clients through the initial stages of the sales cycle, utilizing product knowledge to address inquiries, offer personalized solutions, and ultimately secure new business opportunities for the company.

• Maintained a high customer satisfaction score, delivering dedicated phone and email support to over >100 customers daily.• Communicated with 3rd party delivery partners to ensure timely and accurate delivery of products.• Managed internal stakeholders and mitigated process issues to improve customer satisfaction.

• Managed own inbound B2C pipeline for the French-speaking market.• Customised and curated end-to-end travel experiences for clients with values ranging from 4- to 6-digits.• Communicated with outsourcers worldwide to ensure successful experience delivery.

• Managed premium subscribers by dedicated email support, ensuring high satisfaction rating.• Localised website content, improve general user experience.• Worked on detection and prevention of fraud on the platform.• Served as subject-matter expert for payment-related issues within the French team.• Monitored external service providers to ensure quality service.

(Work & Travel) For 1 year and 4 months, I adeptly managed operations and contributed to the success of several local farmers in their apple harvesting ventures. As an Executive Product Manager at "Apple(s)", my focus was on agricultural excellence rather than the latest technological innovations!

Oversaw operations at a 50-seat coffee shop, ensuring exceptional customer service and seamless coordination of daily tasks.

• Coordinated the creation and execution of a theatre course curriculum for elderly homeless people.• Provided administrative, financial, and social support for homeless people.• Built trust relationships with people in need to understand their situation and provide appropriate assistance.

Supported children aged 6-12 who were legally removed from their families, providing a safe haven and implementing a structured educational program to foster their growth and development.

Collaborated with polyhandicapped teenagers, offering compassionate assistance for daily necessities and encouraging the enhancement of their physical and cognitive abilities through tailored support strategies.