Chloe King Email & Phone Number

London, United Kingdom

To play an active role in adding value to the Icon Outlet & Entertainment District.

O2 Arena

Coordinate the planning and first class delivery of all aspects for all events, taking complete ownership for each event from the initial enquiry, availability and diary management through to the delivery and follow up of all bookingsAssist and supervise the team with the coordination and production of up to 20 meetings/events per weekTo demonstrate a continuous effort to improve operations with other service providers to, decrease turnaround times, streamline work processes, and work cooperatively, professionally and jointly to provide quality seamless customer service and successful eventsCoordinate meetings and visits to see event space, and the scheduling of eventsLiaise with clients before all events to ensure all of their needs are met Ensure contingency plans are in place for any potential problems this consist of directly working with the on site team to prepare and manage events from start to finish, including troubleshooting, equipment problems, and solving technical issuesDirect the work and functionally supervise all event support staff including setup crews, audio visual, hospitality and cleanersPropose new ideas to improve the event planning and implementation process, sales, audit and profitabilityFollow the performance management processes and procedures regarding recruitment, induction, development, appraisals and disciplinary and grievancesProvide my line manager with financial information regarding sales, GP’s, SPH, sales mix etc and explain any variancesEnsure cash handling procedures are followed and all transactions are carried out accurately whereapplicable

Victoria, London

Actively Participate in weekly/monthly departmental meetingsResponsible for all functions handed over by the Meetings & Events Sales ManagerLiaise directly with each event organizer to gain all relevant information regarding all functions.Carryout efficient and effective Yield Management in line with current special offers where appropriate and maximize each and every sales opportunity.Conduct site inspections and requirements meetings with clients promoting the hotel to its best advantage at all timesParticipate in familiarization trips as requestedEnsure clients receive a detailed event order in advance of their event; communicate this information in a timely and accurate way to all operational departments. Attend the weekly Event Order meeting Ensure accounting procedures are adhered to at all timesReceive feedback and resolve any client disputes and complaints in a professional mannerForecast and budget monthly and weekly sales revenue for reports.

To anticipate guests nedds and deal with all enquires in a friendly and professional manner. To convert enquires to confirmed business and ensure the maximization of the hotel facilities.To proactively/reactively sell the hotel facilities to ensure the budgeted figures are achieved/exceeded.

Manage incoming enquires for Meetings and Conferences and make proposals to those enquires, which are then followed up on in order to maximise sales and letting capacity of the M&E diary space. To contract clients and liaise with both clients and M&E departments and collate information for the production of the final Banqueting instruction Sheets for distribution and billing.

Adhere and maintain the effective management of daily cash and stock administrationEnsure adherence and consistent implementations of all loss prevention and audit requirements Provide a safe working environment by ensuring compliance with all security, health and safety proceduresConsistently deliver a high level of customer service Monitor till discrepancies and provide necessary training / coaching when appropriate

Some of the events I have currently coordinated or assisted on my portfolio are: Entertainment, team building, corporate, fundraising and social networking. The roles and responsibilities I under took where: Liaising with clients to determine their precise event requirementsProducing detailed proposals for clients/venues/caterers (e.g. timelines, suppliers, legal obligations, staffing and budgets)Securing and booking a suitable venue or location organizing room bookings/meetings and conferencesBooking and liaising with, caterers, stand designers, contractors and equipment hireBooking room space using Diary reservations via FidelioResponding to all emails and enquiresFilling paper work/Entering data into client databasePrepare invoices/billing for onward transmission to the Finance departmentOrganising the design and production of tickets, posters, cataloguesCoordinating everything on the day of the event to ensure that all runs smoothly

Greeting and assisting visitors and clients Diary managementTyping reports, letters, memos, minutes from manuscript and dictation Arranging meetings and ordering hospitalityManaging filing systemsDealing with telephone enquiries and relaying messages to the appropriate mangers

Business Mananagement & Marketing

2.1: BSc Events Management and Marketing Epping Forest Sixth Form College, London 2005-2007 A-Level Business Studies, A-Level History.

11 Gcse'S Passes

(9 Grade A-C inc, Math’s and English) GNVQ Computer Aided Design (Pass 1+2)