Chloe Marrable Email & Phone Number

Alberton, Vic, Au

Traralgon, Victoria, Australia

I lead a Tourism team of five Tourism Officers and nine Volunteers to provide tourism and lifestyle information for locals, visitors and potential residents. Assisting the Tourism Coordinator in ongoing Tourism projects such as strategy development, promotions and external partnerships is also a large part of this role.The Latrobe Visitor Information Centre is to be relocating to the Latrobe Creative Precinct in 2021. There have been various degrees of anxiety in the team related to this move. I have used my leadership and communication skills to implement change management and create a positive team environment in which to transition. Developing new systems for digital information storage and management as well as practical changes in how information is presented to the customer has been a priority, and I have arranged IT training for the volunteers in order to upskill them to a level which will enable a better customer experience at the new location. The whole team of officers and volunteers has responded positively and enthusiastically to the transition preparation initiatives.Maintaining relationships with external stakeholders such as tourism operators and other Latrobe City stakeholders and businesses is a key part of enabling the Latrobe Visitor Information Centre to successfully promote local attractions and activities. The Tourism team also supports internal stakeholders such as the Latrobe City Events team in many capacities, including the management of social media and website, events-related accommodation planning and venue selection. My manager has recognised the way in which I have developed and improved the relationship between the Tourism team with the Events team and also Latrobe City Communications, noting in particular that inter-teams communication is now positively cooperative and consistent

Traralgon, Victoria, Australia

I lead a Tourism team of five Tourism Officers and nine Volunteers to provide tourism and lifestyle information for locals, visitors and potential residents. Assisting the Tourism Coordinator in ongoing Tourism projects such as strategy development, promotions and external partnerships is also a large part of this role.The Latrobe Visitor Information Centre is to be relocating to the Latrobe Creative Precinct in 2021. There have been various degrees of anxiety in the team related to this move. I have used my leadership and communication skills to implement change management and create a positive team environment in which to transition. Developing new systems for digital information storage and management as well as practical changes in how information is presented to the customer has been a priority, and I have arranged IT training for the volunteers in order to upskill them to a level which will enable a better customer experience at the new location. The whole team of officers and volunteers has responded positively and enthusiastically to the transition preparation initiatives. Maintaining relationships with external stakeholders such as tourism operators and other Latrobe City stakeholders and businesses is a key part of enabling the Latrobe Visitor Information Centre to successfully promote local attractions and activities. The Tourism team also supports internal stakeholders such as the Latrobe City Events team in many capacities, including the management of social media and website, events-related accommodation planning and venue selection. My manager has recognised the way in which I have developed and improved the relationship between the Tourism team with the Events team and also Latrobe City Communications, noting in particular that inter-teams communication is now positively cooperative and consistent

Key responsibilities;• Assisting the Tourism Coordinator with various projects, including the publication of various resources for tourism operators, such as the Central Gippsland Official Visitor Guide and the Moe Itineraries booklet.• Liaising with tourism operators, Councillors and other businesses to arrange advertising and promotion of local attractions and activities.• Taking bookings for accommodation via email, in person and over the phone.• Answering enquiries electronically, over the phone and in person.• Organising familiarisation tours for staff and volunteers• Working in conjunction with volunteers to ensure a great visitor experience• Keeping up to date with all events and attractions in Latrobe City• Researching and sourcing retail suppliers as well as maintaining supplier records• Compiling visitor statistics• Working as an active team member

Morwell, Victoria, Australia

Key responsibilities;• Assisting the Team Leader with daily tasks.• Liaising with clients, internal stakeholders, support workers, external stakeholders such as hospitals and care agencies.• Answering enquiries electronically, over the phone and in person.• Dealing with referrals from various online systems – S2S, DVA, DSS and email requests from individual care agencies.• Working as an active team member

Moe, Victoria, Australia

Key responsibilities;• Managing and improving website, social media and general online presence.• Booking events and functions. Arranging Weddings, organising staffing and liaising with celebrants and decorators.• Compiling volunteer newsletter and responding to volunteer suggestions.• Managing advertising budgets• Creating funding campaigns and sponsorship packages.• Performing general daily tasks such as cash handling and reception duties.• Answering enquiries electronically, over the phone and in person.• Working in conjunction with volunteers to ensure a positive environment• Working as an active team member

Traralgon, Victoria, Australia

Key responsibilities;• Assisting elderly clients with personal care• Using lifting equipment such as stand aids and overhead hoists to assist less mobile clients• Updating clients’ personal care plans with progress notes including ACFI charting• Communicating face to face with clients families regarding their care• Preparing and serving food and drink to clients as well as feeding

Isle Of Wight, United Kingdom

Key responsibilities;• Installing home emergency alarm systems involving telecare equipment such as pressure mats, personal buttons and GPS trackers, door sensors and movement sensors• Assisting vulnerable people as a Mobile Warden/First Responder in their own homes by responding to an emergency call system, arriving and aiding with lifting equipment• Answering out of hours Council Service calls, including Social Services, Waste Management, Highways Agency and Dogwarden• Liaising with the emergency ambulance 999 service to ensure prompt care for vulnerable clients• Triaging incoming emergency calls to redirect to First Response, Mobile Wardens or Emergency Services• Carrying out regular visits to clients; updating both Wightcare and the Social Services databases

Isle Of Wight, United Kingdom

Key responsibilities;• Responsible for care rotas for 2000 home visits per week• Provided liaison between Carers, Field Care Officers and the Main Office• Collated and organized carers’ paperwork including mileage claims and overtime sheets• Using bespoke database to create rotas and update careplans for clients• Assembling care packages for clients by liaising with Social Services, hospital staff, emergency services and family members

Bramley, United Kingdom

Key responsibilities;• Responsible for scheduling 1500 home visits per week for approximately 100 clients and 45 PCAs• Provided personal care and assistance to vulnerable and elderly people in their own homes• Completed my NVQ II in Health and Social Care as well as several extra certificates listed under qualifications• Assembling care packages for clients by liaising with Social Services, hospital staff, emergency services and family members

Surrey, United Kingdom

Key responsibilities;• Organising training for volunteers• Collated information regarding plant collections within the charity, including editing the annual directory liasing with designers, printers, proofreaders and volunteers• Member of various committees both as an active member and as minute taker, editing agendas and ensuring the correct paperwork is distributed• Meeting targets and managing financial constraints which affects all charities• General administrative tasks• Collating, editing and publishing quarterly electronic newsletter

Surrey, United Kingdom

Key responsibilities;• Customer service, interaction and satisfaction• Sales assistant in parts and service department• Up to date and accurate product knowledge• Arranged internal mail, parts deliveries, customer car collection• Used bespoke database to book appointments for customers and create invoices and in house quality control

Surrey, United Kingdom

Key responsibilities;• Customer service, interaction and satisfaction• Managed and served at bar and in restaurant• Organised both wet and dry stock• Managed several members of staff and their rotas• Took control of stock taking and bookkeeping duties