Leading the Tourism Operations and Visitor Information Centre at Latrobe City Council, my role encompasses guiding our team, which includes five Tourism Officers and nine Volunteers, through strategic transitions and fostering partnerships. My leadership and communication skills have been instrumental in managing the relocation of our Visitor Information Centre, ensuring a smooth changeover while maintaining our commitment to service excellence and community engagement.With over ten years dedicated to Latrobe City Council, I have refined competencies in retail management and front office operations, essential for a seamless visitor experience. The team's resilience and adaptability, nurtured through effective change management, have enabled us to enhance visitor engagement and strengthen community ties, all while promoting Latrobe's tourism with a focus on strategic development and stakeholder collaboration.