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* A very capable and experienced HR and operations professional with a high performing track record in operational and people management. * Excellent communication and presentation skills, with experience of working with senior management, business development managers, third party clients.* Highly organised, versatile and driven, supporting employee relations and managing change in a fast paced environment.* Key achievements include implementation of performance management processes and systems; development of HR policies; development of leadership training programmes; managing organisation wide cultural change; setting up and managing mortgage originations capability for third party client; managing significant change throughout organisation merger; motivating and developing large teams to deliver service levels and targets; consultant to variety of business improvement projects.Specialties:* Leading and motivating teams* Policy development and implementation* Managing and developing cultural change* People management and human resources experience* Business process review and improvement* Change management* Working with third party clients to develop and implement new initiatives
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Senior Human Resources Business PartnerAzets Jul 2011 - PresentLondon, Gb -
Head Of HrGarbutt + Elliott Oct 2019 - Jul 2022
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Hr ManagerGarbutt + Elliott Jul 2011 - Oct 2019Responsible for the HR function involving employee engagement; developing and implementing HR policies; learning and development; performance management; employee relations; recruitment; cultural change management; project management.
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Career Break - Studying For Cipd QualificationN/A Oct 2010 - May 2011
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Senior Project AnalystSkipton Building Society Group Mar 2010 - Oct 2010As a result of the transfer of all Skipton BS related activity to the Skipton Head Office, I was asked by Homeloan Management Ltd, a subsidiary of Skipton BS, to work on a key project for them.Key responsibilities:*Provide operational project support to the Project Manager*Ensure key operational areas operationally ready for launch*Act as consultant on all operational related activity in the design of new initiative for third party client*Organise and attend process design workshops*Prepare and update operational plans*Develop third party Client Service Specificiations
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Scarborough Direct Manager (Operations Manager)Skipton Building Society Apr 2009 - Mar 2010Skipton, North Yorkshire, GbFollowing the merger of Scarborough and Skipton Building Societies my role changed to that of Scarborough Direct Manager. Key responsibilities:*Manage a department of 45 staff, including 4 Team Managers to provide a telephone banking and administration service to large customer base*Manage volume inbound and outbound calls*Handle verbal and written complaints*Develop and motivate team through significant change*Design and develop compregensive training and development programmes for new and existing staff*Management of sales targets for 'other income' sales*Management of service levels for all call related, admnistration and complaint related activity -
New Business Processing Manager (Operations Manager)Scarborough Building Society Jul 2000 - Mar 2009GbI was responsible for managing a team of 30 lending staff/underwriters and 10 Investment account administration staff.Key responsibilities:*provide a first class mortgage processing and underwriting service to direct mortage customers and introducers for the Scarborough Group, and also for third party clients*Recruitment, training and development of staff*Responsible for management of human resource related issues, such as performance management, absence management, disciplinary management*Lending mandate, key decision maker for complex/referred cases*Project involvement/workstream leader on business process design projects/system developments/new initiatives*Responsible for ensuring best practice, management of service levels, and working within financial regulations*Regular liaison with senior management and Executive in order to progress strategic initiatives -
Mortgage Service Centre ManagerNorthern Rock 1991 - 2000Gb
Chloe Owens Skills
Chloe Owens Education Details
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Manchester CollegeHuman Resources
Frequently Asked Questions about Chloe Owens
What company does Chloe Owens work for?
Chloe Owens works for Azets
What is Chloe Owens's role at the current company?
Chloe Owens's current role is Senior HR Business Partner at Azets.
What is Chloe Owens's email address?
Chloe Owens's email address is ow****@****sky.com
What is Chloe Owens's direct phone number?
Chloe Owens's direct phone number is +4419044*****
What schools did Chloe Owens attend?
Chloe Owens attended Manchester College.
What skills is Chloe Owens known for?
Chloe Owens has skills like Change Management, Performance Management, Management, Human Resources, Coaching, Team Management, Employee Relations, Culture Change, Team Building, Employee Engagement, New Business Development, Recruiting.
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