En mission chez SNCF Connect // Référent Applicatif Support• Suivi de la production : - Superviser la production au quotidien, - Suivi des mises en prod et support lors d'incidents de production,- Gestion des alertes et rédactions de consignes adaptées,- Rédaction/Documentation fonctionnelle (Wiki)• Gestion d'incident : - Inscription et suivi de incidents de production,- Participer au diagnostic des incidents, - Coordonner les investigations et les actions à mener,- Communiquer avec les partenaires impliqués, rédiger et transmettre les communications clients• Gestion des anomalies & Accompagnement client :- Qualifier et remonter les anomalies logicielles auprès des équipes de Delivery- Participer à la priorisation des anomalies au sein du backlog des équipes projets,- Suivre la résolution de l’anomalie et communiquer son avancement au clientGestion de projet AgileEnvironnement et Outils : Logiciel internes SNCF, AWS, Datadog, OpenSearch, SoapUI, RobotFramework , Postman, JIRA, ServiceDesk, MySQl, PostgreSQL, SFMC (Sales Force Marketing Cloud)

CrossKnowledge is a global leader in digital learning solutions, that enables organizations to successfully evolve by developing each individual.As Digital Learning Consultant, my main role is to advise and assist our customers during the deployment of Crossknowledge Solutions.

Pandacraft is a subscription based startup aiming at inspiring creativity for kids aged 3 to 7. Each month, families receive arts & craft activities in a box.As Produtionc Manager, my main responsabilities include: Develop and build the operational managementEnsure the innovation implementation (supply & purchasing management) Improve the customer care in order to have a better understanding of their needsProvide the best customer experience

n this role I work closely with other members of the digital marketing team to achieve acquisition targets Using content marketing, SEO, PPC, marketing automation and social media my specific responsibilities include:Helping to grow blur's expert exchange communitiesContributing to hitting key digital marketing targets (acquisition)Engaging with expert leads through social media channelsBecoming a champion of blur on LinkedInDiscovering new ways to grow our expert communitiesUsing marketing technology to meet acquisition targetsSharing blur content within our communities, G+ and LinkedIn GroupsTracking social media metricsReporting through Google AnalyticsGrowing our social media followers and Klout score

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