Chloe Pena Email & Phone Number

Ontario, California, United States

Ontario, California, United States

Ontario, California, United States

-Demonstrated exceptional performance and dedication, leading to promotion as a bartender and shift manager within just one month of joining the company.-Ensure customer satisfaction by delivering outstanding food and beverage services, guiding guests from the beginning to the end of their dining experience.-Oversee the entire restaurant during “EC” shifts, managing front-of-house and back-of-house operations to provide a seamless and delightful dining experience for guests.-Perform essential Human Resources duties, including recruitment and hiring to ensure a strong workforce.-Assisting in the facilitation of employee training and development programs, equipping staff with the necessary skills and knowledge to excel in their roles and deliver exceptional service to our guests.-Display excellent customer service skills, promptly addressing inquiries, concerns, and complaints to guarantee customer loyalty and retention.-Delegate tasks and responsibilities to team members, fostering a cohesive and productive work environment that ensures the best operation possible.

United States

-Initially handling events of up to 10 people and worked up to the coordination of events with 50+ people after more experience and growth in the role. -Consistently met events under budget and managed those budgets anywhere from $2,500 - $10,000. -Helped plan and coordinate anywhere between 1-2 events a month consisting of association events, luncheons, team building events, philanthropy events, and other kinds of events. -Helped construct events that consisted of the coordination of food vendors, invitations, decorations, volunteers, sponsors, venue rentals, seating arrangements, entertainment, and other event related tasks.

-Played a key role in expanding the overall flow and efficiency of office management, providing seamless administrative support to ensure optimal patient experiences-Demonstrated a strong commitment to maintaining professional confidentiality in alignment with HIPAA regulations, protecting patient privacy and sensitive information.-Facilitated appointment scheduling, skillfully coordinating the psychologist's calendar to accommodate patient preferences and minimize scheduling conflicts.-Meticulously handled documentation and filing tasks, maintaining organized and up-to-date patient records for easy accessibility and compliance purposes.-Verified insurance information, liaising with insurance providers to facilitate seamless billing processes and timely invoicing to clients for their services rendered.

Glendora, California, United States

-Spearheaded the daily operations of a high-traffic theatre, directing a team of 30+ employees to ensure a seamless guest experience.-Handled scheduling, effectively managing staff availability and optimizing labor allocation to meet fluctuating demands based on attendance projection, resulting in improved operational efficiency.-Maintained an impeccable track record in cash handling and reconciliation, adhering to rigorous financial protocols and safeguards.-Proactively led training and recruiting efforts, identifying talent, processing onboarding, and conducting training programs to foster a skilled and motivated workforce.-Cultivated a positive and inclusive work environment, nurturing crew engagement through open communication and recognition of outstanding performance.-Collaborate with the HR department to implement employee performance evaluation processes, fostering continuous improvement and recognition of outstanding achievements.

Rancho Cucamonga, California, United States

-Answering phone calls utilizing appropriate phone etiquette.-Scheduling appointments for clients keeping in mind availability of all office staff to ensure best office workflow.-Utilizing proper documentation procedures, always ensuring upmost confidentiality for all clients.-Filing documents using organizational measures put into place previously.-Transferring important or confidential documents to the post office to ensure their timely arrival to the appropriate recipients.-Contacting courts to check statuses on cases of clients to ensure timely communication and updates on their cases.

Bachelor Of Arts - Ba, Psychology

Activities and Societies: Psi Chi member, Associated Scholars Program (ASP), STARS Program, DRC volunteer, SERVE member

Associate'S Degree, Psychology