Chloe Chan Email & Phone Number

Hong Kong Sar

• Performed periodic reviews and reports on merchants to comply with rules, regulations and KYC requirements.• Analyzed and investigated clients to conduct detailed customer due diligence and enhanced due diligence review.• Supported KYC processes for prospective and existing customers.• Maintained up-to-date knowledge of industry best practices, sharing insights with colleagues to enhance organizational performance.• Offered internal support for audit, compliance and reporting… Show more • Performed periodic reviews and reports on merchants to comply with rules, regulations and KYC requirements.• Analyzed and investigated clients to conduct detailed customer due diligence and enhanced due diligence review.• Supported KYC processes for prospective and existing customers.• Maintained up-to-date knowledge of industry best practices, sharing insights with colleagues to enhance organizational performance.• Offered internal support for audit, compliance and reporting activities.• Enhanced client onboarding process by streamlining KYC procedures and reducing turnaround time. Show less

Hong Kong Sar

• Maintained accurate records of all client data, ensuring timely updates to reflect changes in risk profiles or regulatory requirements.• Played a key role in audits by providing well-documented evidence of compliance with relevant regulations and policies.• Managed a diverse portfolio of client accounts, adeptly balancing priorities to meet deadlines without compromising quality or accuracy.• Kept up-to-date with industry best practices and emerging trends in AML/KYC regulations… Show more • Maintained accurate records of all client data, ensuring timely updates to reflect changes in risk profiles or regulatory requirements.• Played a key role in audits by providing well-documented evidence of compliance with relevant regulations and policies.• Managed a diverse portfolio of client accounts, adeptly balancing priorities to meet deadlines without compromising quality or accuracy.• Kept up-to-date with industry best practices and emerging trends in AML/KYC regulations, sharing findings with team members for continuous improvement initiatives.• Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times. Show less

Hong Kong Sar

• Managed relationships with regulators, maintaining open lines of communication to ensure transparent operations.• Liaise with internal and external consultant to facilitate FATCA/CRS related remediations and tasks• Assisted with internal and external audits to confirm compliance with applicable laws and regulations on FATCA and CRS.• Ensured timely identification of potential issues by establishing robust monitoring systems and controls.

Hong Kong Sar

• Ensured compliance with regulatory requirements by meticulously reviewing documents and conducting thorough background checks on prospective clients.• Collaborated closely with the sales team to identify potential clients for new account openings, contributing to business growth.• Maintained customer records and updated account information.