Chloe Evans Email & Phone Number

Freelance Program Manager specializing in Digital design, development, and UX programs and product development. Expertise in Jira and Confluence implementation and process optimization. Available for contract projects, staff augmentation, short and long term consulting. Digital nomad primarily based in Memphis, TN and Costa Rica. Timezone flexible.

Kent, Oh, Us

Atlassian implementation Sr. Consultant/Program Manager, specializing in Jira Software, JSM, & Confluence Cloud implementations, business process optimization, and best practices for Agile teams.

Memphis, Tn, Us

• Lead divisional Operations Program Manager for newly formed ALSACx Digital and Innovation division.• Mentor and training of junior team members.• Worked closely with divisional senior leadership team to develop and implement Agile workflow processes utilizing Jira, onboarding tools, and communications processes for the largest division within the organization. • Created and maintained divisional wiki/intranet site in Confluence. • Served as divisional SME and IT liaison for collaboration tools including Jira, Confluence, and MS Teams.• Led divisional Communications Board, working closely with Sr. VP to develop and execute communications strategy. Prepared bi-weekly divisional communications distributed to SLT and ELT across the organization.• Program Management support for strategic projects as needed.

Memphis, Tn, Us

• Team lead, supervisor and mentor for growing Digital PMO team within the department.• Lead Program Manager responsible for working with leadership to review, prioritize, schedule, and assign cross-functional Agile team members to digital marketing campaigns and initiatives based on overall organization needs and team capacity, ensuring the right work is being done at the right time.• Responsible for development of process improvements and change enablement for Digital Experience Solutions department. Successfully implemented a new digital project/campaign intake and workflow management process and tools to facilitate digital-first shift in fundraising due to COVID, which is now serving as a model for other departments within the organization.• Solutions oriented project manager, guiding cross-functional teams and business partners in devising cohesive, implementable solutions and quarterly roadmaps to meet business and audience goals.

Memphis, Tn, Us

• Solutions oriented project manager, guiding cross-functional teams and business partners in devising cohesive, implementable solutions to meet business and audience goals.

• Opened and grew a successful local brick and mortar and mobile community dance studio from the ground up. • Hands-on responsibilities included developing a business plan, grant writing, accounting, website management, PR, social media marketing, purchasing, inventory and supply management, POS management, retail sales and customer service, community liaison, supervising staff, event management, developing and teaching hula hoop dance class curriculum, production of handmade hula hoops, choreography and performance, and maintenance of our physical space.

Memphis, Tn, Us

• Product Manager for AutoZonePro.com B2B Commercial ecommerce program.• Leveraged user-centered design principles and customer needs analysis to create a best in class B2B eCommerce solution. Gathered feedback on desired features and interface design directly from customers via surveys, issue report analysis, beta testing, on-site customer visits, website analytics, and usability evaluations.• Key projects and feature enhancements included full site user experience redesign, Mobile strategy, internal and external Search, Authentication, Product Catalog and Content Management, Checkout, and integrated Marketing campaigns.• Defined site features, project scope, business requirements, user-interface design, wireframes, content strategy, and go-to market strategy and training.• Release management of iterative project and maintenance releases. Introduced and expanded adoption of industry standard tools such as Basecamp, Jira, and Axure to facilitate collaborative product development and streamline iterative release management across business, development, and support teams.• Training and support for dedicated help desk and field sales teams on new product features, issues, and launch communications. • Mentored and supervised junior team members.

Us

• Project management of client implementations and customizations.• Dedicated IT PM for key client accounts – managing ongoing enhancements, maintenance requests, and support issues. Clients include Honda, Delta, Boeing, and Cisco.

Memphis, Tn, Us

• Dedicated project management team lead, strategist, and primary client contact for all interactive projects for luxury kitchen appliance manufacturer Viking Range Corporation, ranging from end-to-end website redesigns and eCommerce implementations, to social media, interactive brand strategy, and interactive marketing campaigns.• Led a large cross-functional and collaborative team of product managers, business analysts, UX designers, graphic designers, front and back-end developers, tech lead, QA, and junior project managers.• Lead Project Manager and supporting Information Architect for multi-million dollar B2B and B2C major site redesign projects; Oracle ATG Commerce, B2B, and Content Administration implementations; and Scene7 implementation for Viking Range Corporation.• Program Manager for ongoing systems maintenance, support, and iterative enhancements to vikingrange.com, vikingcookingschool.com, Viking Cooking School POS and Admin system; My Viking Planner dealer kiosks, and three Viking distributor extranets.• Mentored and supervised junior PM department team members. Implemented company wide internal and client facing process improvements. • Consulting and training expert on Oracle ATG Content Administration and content strategy for a variety of other clients referred to us by Oracle ATG Support seeking my hands-on expertise in ATG implementations for complex product catalogs.• New business development consulting and proposal writing.

Minneapolis, Mn, Us

• Project Manager for web development and interactive media projects for internal, surgeon, and consumer-facing websites and applications.• Requirements gathering, information architecture, user-interface design, QA/Testing, developed communications and launch plans.

Memphis, Tn, Us

• Managed submission and approval of all customer-facing contributions to fedex.com. Reviewed and approved submissions for online style guide compliance, user experience, and brand guidelines.• E-Commerce Marketing liaison for the TeamSite Content Management system, including strategy, support, training, and coordination with IT resources.• Designed and launched a more streamlined content approvals process and tools for managing internal and vendor managed contributions to fedex.com. Requirements gathering, project management, training, launch, maintenance, and product management of the fedex.com Content Management extranet.

St. Jacobs, Ontario, Ca

• Planned, sold, and managed over $2.5 million in interactive and strategic marketing services for a variety of high-profile FedEx e-business initiatives, including application and website development, user experience and graphic design, market research, and usability evaluations.• Pursued new business development opportunities; managed client relationships; wrote proposals; negotiated and closed sales; managed contracts and billing.• Managed tactical execution and delivery of project work; managed client expectations, scope, negotiated change requests, and issue resolution; working with remote services team in Canada.• Trained and mentored new client services team members.• Developed and implemented more efficient project management and service processes, saving time and budget for clients and Quarry.

Memphis, Tn, Us

• Developed and implemented company-wide project management methodology and project accounting processes for a professional services start-up company.• Business development and strategic account planning.

• Project manager for simultaneous multi-million dollar end-to-end software development projects. Wrote proposals, statements of work, and change orders; managed project schedule and budget; prepared weekly status reports and revenue projections.• Worked closely with VP of Project Management to create and implement new project management processes. Trained and mentored service team members.• Successfully identified and improved upon pre-existing gaps in billing and revenue tracking process, thereby reducing outstanding AR and increasing project revenue.• Clients include: Fannie Mae, Aetna USHealthcare, US Airways, and The World Bank