Chloe R. Email & Phone Number

Berlin, De

Berlin, De

Berlin, Germany

Joblift is THE job platform for an intuitive and effortless job search in the blue and grey-collar sector. We do everything we can to make the recruitment process simpler, faster and more transparent. Currently active in the US, the UK, Germany, France, Belgium and the Netherlands, we are cooperating with over 4.000 partners to incorporate millions of vacancies on our platform.As an Operations Specialist, my responsibilities are:* Product improvement & revenue operations. * Respond to incoming business inquiries and collaboration proposals.* Onboarding of new clients, campaign & account management.* Import & export of website content via XML feeds.* Process automation & optimization.* Create & maintain internal process documentation.* Respond to operational & technical requests from the commercial team.* Provide Customer Success team with troubleshooting support for complex technical issues, from investigation to resolution.

Berlin, Germany

As team lead of the Revenue Operations department, I’m responsible for developing and overseeing a smooth, effective sales process to support our Sales team in reaching their revenue goals.* Correspond with, advise and convert inbound leads.* Oversee the sales funnel and ensure minimum Lead Response Time SLAs are met.* Responsible for defining quarterly OKRs and ensuring that the Sales Operations team is achieving our monthly KPIs.* Creation and maintenance of training materials, including Confluence pages, playbooks and other knowledge resources.* Manage CRM data, ensuring data hygiene & GDPR compliance in customer-facing operations.* Workflow creation, management and troubleshooting.* Execute projects to improve lead conversion rates and identify new revenue streams.* Creation of comprehensive revenue reporting dashboards for data analysis and KPI tracking.* Streamline, optimize and automate the sales process to support the Sales team in reaching their revenue goals.* Creation of automated lead nurturing workflows to maximize revenue generation.* Act as resident HubSpot SME (Subject Matter Expert) for other internal teams.* Responsible for selecting, implementing, and managing sales automation tools.* Responsible for invoicing, payment collection & negotiation of contract renewal terms with tool suppliers.* Hire, lead and train a team of sales operations professionals.* Conduct quarterly performance reviews with team members, create professional development plans and provide ongoing coaching to direct reports.

Düsseldorf, North Rhine-Westphalia, Germany

Investigate, diagnose and resolve complex user issues while channeling feedback to relevant stakeholders for optimized and efficient daily operations to improve the user experience* GDPR Process Owner within the User Support team* Support the Agent Services Lead in ensuring compliance with the operational policies and standards* Identify and implement continuous improvement initiatives in daily operations and incidents to increase business efficiency * Monitor tickets and communication channels for potential complex user issues and incidents* Investigate complex user issues and incidents and ensure coordination of their resolution* Escalation of issues to the appropriate stakeholders to provide fast and relevant solutions to our users* Build technical knowledge in User Support to ensure agents are informed and efficient in user responses to improve the user experience

Düsseldorf, North Rhine-Westphalia

* Help drive the process of investigation, diagnosis & resolution of complex user issues.* Act as the primary intermediary between User Support, Account Management, Legal & PR/Communications on matters of mutual concern.* Devise user-facing communications macros in several languages for use during both major & minor incidents.* Compile reports and conduct advanced data analysis to regularly evaluate and improve upon our current incident handling processes.* Work on various ad hoc projects, such as User Experience improvement initiatives.* Communicate process and workflow changes to the team via Slack & by hosting weekly all-team 'stand up' meetings.* Deliver quarterly retrospective Incident presentations.

Düsseldorf Area, Germany

* To be the first point of contact and responsible for providing the best possible support for users reaching out to trivago across multiple languages.* Respond to user requests in a customer-centric way while exceeding team KPI's.* Channel user feedback to the relevant departments.* Identify patterns in user requests and behavior present in the respective locale.* Investigate, report and fix issues/bugs reported by users.* Respond to advertiser requests in a timely fashion.* Issue financial compensations where necessary.* Escalate issues of fraudulent activity to the legal department.* Localization of Macros into the 'British English' vernacular for various markets (UK, IE, IN, SG)* Created informative and instructional content for the trivago Help Center.* Joint Project Lead in a departmental User Journey Mapping initiative.* Assist in the training and onboarding of new starters within the team.

County Dublin, Ireland

* Deliver training modules to new hires.* Identify trends and partner closely with Training & Development on creating modules needed to address the identified process gaps.* Create and maintain call and email standards.* Monitor team member interactions daily.* Ensure internal processes are being followed by team members.* Conduct monthly 1-1's and deliver feedback to team members and managers based on findings.* Support teams in-house and internationally (EMEA: UK & IE, APAC: IN etc.)* Occasionally handled client and Sales requests from a shared queue via email, as well as assisting and interacting with clients over chat to help out the Shared Support team during especially busy periods.

County Dublin, Ireland

* Support and educate small to medium sized businesses on Indeed’s Hosted Job Product.* Consult with prospective clients as a product expert. * Help clients evaluate their success on Indeed.* Prospect opportunities using internal, proprietary tools to be passed to the sales team. * Assist with new client account setup.* Manually create content feeds between Director Employer Websites and Indeed.co.uk.* Carry out daily quality spot-checks for my peers in Acquisition to ensure they are adhering to Indeed's internal policies and processes.

Dundrum, Ireland.

Worked here whilst I completed my degree. I was responsible for freshly baking our specialty produce on a daily basis and ensuring that basic health, safety and hygiene practices were adhered to at all times by myself and my colleagues. Other duties include recording waste levels on a nightly basis, carrying out weekly inventory and stock checks, ordering equipment and driving sales, all the while delivering the excellent standard of customer service M&S is renowned for. As a senior member of staff I was integral in training in and assisting any new employees. I also appeared in numerous internal communications videos of behalf of management due to my background expertise in PR.As I worked in a very small microcosm of the wider foods department, my employment there taught me the necessity of teamwork and synergy. It could also be a very fast paced and demanding environment at times which helped me develop the ability to work well under pressure and to remain level headed and collected in moments of crisis.Recipient of several internal employee recognition rewards for consistently "going the extra mile."

Dublin, Ireland.

Upon completion of my exams for the PRII National Diploma in Public Relations this May, I subsequently undertook a placement in the Press Office of The Irish Red Cross to gain valuable experience in the Charity PR sector in an in-house capacity. Duties included composing and disseminating press releases, organising events, writing feature articles, working on campaigns and handling media relations.

Master Of Business Administration, Sports Management, 3.8 / 4.0 Gpa

Modules undertaken: * Sports Marketing, * Public Relations in Sport, * Strategic Management in Sport, * Event Management in Sport, * Law.

Bachelor’S Degree, Business Studies With Marketing (Hons), 2:1 (Second Class Honours, Upper Division)

Activities and Societies: Class Rep (2015-2017) Studied a range of subjects across Finance, Marketing, Human Resources & Law - specialized.

Diploma, Public Relations

Delivered in conjunction with the European Institute of Communications.

Diploma, Event Management

Diploma, Digital Marketing