Chloe W. Email & Phone Number

Ithaca, New York Area

Provided client services and greeted visitors at the SPCA front desk. Maintained client relationships throughout the full adoption experience.Exercised independent judgment to match animals with adopters.Often thanked for prompt responses to client inquiries by phone and email. Followed up with clients to increase adoption numbers, and educated clients to improve adoption retention.Performed office duties such as operating computers, phones, and office equipment. Scheduled appointments, relayed messages, used Microsoft Office, and managed an email inbox. Often relied upon by others for software, equipment, and proofreading expertise.Supervised staff and volunteers throughout busy weekends.Effectively organized and communicated time-sensitive information to ensure that the adoptions team was kept up to date.Successfully trained six new front desk staff. Consistently selected as the go-to trainer thanks to a uniquely helpful and effective teaching style.Consistently identified and corrected mistakes overlooked by the adoptions and medical teams. Relied upon by veterinary staff to ensure that animals were released with up-to-date vaccinations and accurate medical records.Engaged with the public to promote the Volunteer and Spay/Neuter programs, increasing application numbers and spreading the organization’s mission.

Ithaca, New York Area

Promoted to take on front desk duties after only two months with the organization.Independently trained and supervised approximately three new volunteers per week while assisting clients and visitors at the Annex location on busy and popular “Kitten Thursdays.”Demonstrated time management skills to complete animal care duties and deliver inventory before switching roles to open the front desk.Gained improved phone communication skills by conducting landlord verification calls. Took the initiative to research and verify information to ensure proper approval or denial of applications.Consistently kept the adoptions team up to date on necessary supplies for the Annex location. Used organizational skills to ensure the availability of animal inventory.

Ithaca, New York Area

Sacramento, California Area

Promoted to fill multiple new responsibilities after just 5 months.Operated accounting software and specialized machines to accurately record and secure the store's financial data while providing customer service whenever needed.Independently resolved challenges such as bill and coin counting machine malfunctions.

Sacramento, California Area

Trained for additional responsibilities after less than a month with the company.Gained valuable experience working with a team in a demanding and fast-paced environment.