Chloe’ Simmons Email & Phone Number

Bentonville, Arkansas, United States

Dallas, Texas, United States

• Worked with salon owners to create remote position, ensuring clients’ pre-booking needs are met and continuing to offer them excellent care remotely. • Provides guidance, direction, and specialized assistance for the resolution of difficult and complex scheduling problems.• Follows up with clientele professionally and efficiently, maintaining client relations.• Continues to maintain and oversee booking schedules for stylist staff of almost 20 providers, including list of top clientele of 250 clients that book the entire year in advance.• Offers remote assistance to both staff and clientele.• Keeps extensive files on each client to ensure their preferences and expectations are met for their upcoming visits. • Communicates status of schedule with all staff, ensuring channels of communication are open and flowing. • Optimizes business efficiency by staying up-to-date on project goals, progress updates, and virtual meetings.• Collaborates with members of the front desk to ensure booking goals are met, messages are relayed, and clients are taken care of within the salon.• Performs regular schedule analysis to ensure all adjustments made are communicated effectively and efficiently, acting as liaison for staff and clientele.

Maintains and oversees booking schedules for stylist staff of almost 20 providers, ensuring proper balance and support success of salon.Builds thriving relationships with clientele by learning their needs and facilitating them during their visits. Sets and optimizes Front Desk schedules to meet coverage needs and effectively align employee strengths with business needs.Collaborates with front desk team on new changes, rules, and policies, implementing them as necessary. Coached and trained front desk staff to optimize performance and uphold excelled levels of customer service.Successfully initiated and implemented new training techniques and modernized manuals to enable more structure for daily tasksCreated Front Desk training manuals, interview questionnaires, and a Policies and Procedures Guide from scratch.Upholds strict cleaning and sanitization protocols for COVID-19, ensuring clients feel safe to receive services.Controlled back-of-house inventory by tracking expenses, purchases and shelf stock while aiming to stay under budget. Maintains extensive list of top clientele of over 250 clients for owners that book out the entire year in advance.Consistently receives positive feedback from guests on performance reviews.Maximize business efficiency by completing thorough and accurate daily management tasks such as overseeing register, organizing back-of-house inventory and delegating tasks

Dallas, Texas, United States

Responded to emails and other correspondences to facilitate communication between Advisor and clientele, enhancing business processes.Maintained accurate and balanced calendars, maximizing client retention and minimizing last-minute cancellations or no-shows. Upheld strict timetables to assist clientele with education and life goals. Reviewed and edited official documents before submission, such as college applications, resumes, and supporting documents for financial aid, to ensure clientele were primed to meet academic objectives.Scheduled tutors and support staff based on clientele’s needs. Maintained contact with clientele, keeping up-to-date records to ensure clients were on track with current goals, assisting with changes and updates as needed. Conducted thorough research using diverse resources to assist clientele with routine and special project tasks

Texarkana, Texas, United States

Operated multi-line telephone system to independently handle over 500 calls a day.Triaged incoming calls on multi-line phone system, directing to correct departments based on client needs.Maintained current knowledge of over 12 doctors scheduling rules and insurance types, ensuring correct scheduling and minimizing client frustration.Maintained current knowledge of company policies and procedures, keeping updated notes for Pediatric Department admin and medical staff at all times.Used knowledge in Microsoft Office, Excel, and User programs (NextGen EHR and EPM) to assist patients and medical staff with scheduling needs.

New Boston, Texas, United States

Offered excellent customer service to promote and uphold Wal-Mart’s “10 foot rule”, centered around positivity and professionalism. Maintained neat and orderly check-out lanes and product displays to better assist customers.Assisted in managing the Lay-A-Way Help desk, was frequently given the responsibility to supervise other associates.Had one of the highest check out times at location. Was frequently praised by management for upbeat attitude.