I lead a team of Solution Architects focused on using technology to enable business outcomes for our customers in the Commercial Business segment. We bring industry insights, relevant trends, and best practices to our customers, help them navigate the rapid changes in technology, and show them how to use technology to gain a competitive edge.

I am a Telecommunications and IT Professional with a proven track record of over 20 years in the industry in a variety of roles and business units. My primary focus is helping team members be successful through tailored leadership styles, using an entrepreneurial style of thinking and promoting our TELUS Premier Sales Organization best practices. I can effectively build trust, loyalty, and solid long relationships with front line team members to key decision makers.

Accountable for a team of Customer Systems Engineering Specialists that, as part of the sales organization, architect technical solutions for Business Solutions East Mid-Market customers.• Responsible for the team's performance, objectives and learning • Responsible for building a yearly operational plan

Responsible for the team providing end to end Project management and coordination supporting the delivery of voice and data services. Primary liaison between TELUS operations teams and our customer.• Led the TELUS Implementation Management team members• Led the TELUS Prewire Access Construction team responsible for all inside and outside conduit, duct and fibre plant build within customer property line• Responsible for company and department financial goals achieved through managing organizational change, people, procedures, processes and day to day operations. • Responsible for the team's performance, objectives and learning

Large Complex Deal Team - Led the SIM team during the deployment of a complex, strategic 1800 site government customer deployment of WAN and LAN data services• Supported a group of 7 Implementation Managers • Developed and managed a Microsoft Access database used to drive project planning, scheduling and tracking indicators to successfully deliver over 1800 WAN/LAN services • Worked collaboratively with the Project Management Office to successfully deliver the one of the most strategic customers in TELUS history.• Set the stage for future LCDs

Responsible for project management and coordination supporting the delivery wireline data services. Primary liaison between TELUS operations teams and our customer.

Voice/Data installation and repair technician supporting Nortel, Cisco, Avaya and Polycom. System staging lab operations for our large and complex projects.Providing best in class customer experience.