- Prepared internal communication files in conjunction with the Development Director of the Sofitel, MGallery and Emblems brands (CEO presentation and members of the Executive Committee)- Prepared response files for calls for projects (RFP)- Updated communication tools and collateral- Created content on Development news (LinkedIn)- Competitive intelligence and constant monitoring of new trends- Followed-up on marketing & communication projects

- Ensured customer service through phone and email requests- Followed-up on any reservation regardless of the store channel to make everyone feel "pampered"- Reviewed all reservations in the books to verify their validity and details- Created visually pleasing informational content targeted for customers in French, English, and Spanish- All led by Sofitel and Accor satisfaction standards

- Promoted events organised by the Sports Office by creating attractive visuals- Managed the social media of the association

- Ensured a good customer experience - Participated in the store presentation and organised the sales floor- Developed my communication skills- Participated in asset protection and shrink - Trained and developed new employees

- Welcomed, advised and developed the loyalty of local and international customers- Ensured that the sales area is kept in order and restocked- Participated in merchandising with the implementation of new collections in accordance with the codes established by the brand- Participated in the management and organisation of stocks