Chloë Bruton Email and Phone Number

Smoothly manage the store's operations, including an in-house industry-leading advanced Eye Examination clinic.·Proactively handle all incoming and outgoing communications for the store, manage scheduling, and delegate tasks among team members.·Collaborate closely with the PR and Marketing department, providing feedback on bestsellers and target markets, and designing bespoke eyewear for PR clients.·Utilize Tom Davies CAD design suite to create bespoke eyewear incorporating exact facial measurements, style and fit needs, ensuring a perfect fit for each customer.·Work with unique luxury materials such as natural African buffalo horn, 925 Silver, Japanese acetate, and pure ion-plated titanium to create exceptional eyewear pieces.·Personally attend to Tom's personal VIP clients, performing initial and final fittings to ensure their satisfaction.·Engage with all clients to build strong relationships and strengthen the bespoke brand.

Achievements at Luxottica Group within David Clulow Opticians⦁ Progressed from Sales Associate to Manager.⦁ Assistant Manager at second highest store in the group with a £2million budget.⦁ In 2013 I was the top Sales Associate within the company, achieving just under £500,000 worth of individual sales.⦁ In 2013 I won two sales incentives across the whole company. Both incentives were over 6 month spells, which demonstrates my competitive side. For one incentive I was over £60k+ ahead of colleagues.⦁ In 2013 the Harrods store was up 5% on budget and 15% up on the previous year, with 2 record weeks.⦁ Gained a 90% score on a mystery shop at the Harrods store.⦁ Sold an exclusive Bentley frame on the shop floor for £10,000, (usually this was done at personal shopping suite).⦁ At the Selfridges store I led my team to win a “beat the boss challenge”, we had the highest percentage growth in the region and my team all received prizes.⦁ When I stepped down as a manager, I left the store with a positive comp on the previous year and budget.

·Assisted Mrs Sabrina Shah-Desai MS FRCS in setting up their new private practice on Harley Street.·Ensured compliance with Care Quality Commission regulations by establishing procedures and protocols.·Liaise with governing bodies and various organisations to maintain full compliance in all business areas.·Managed the Ophthalmic, Surgical, and Aesthetic Practice of Perfect Eyes Ltd., including HR, Legal, IT, and Complaints Management.·Drafted, reviewed, and implemented company policies to ensure operational consistency.·Conducted regular staff meetings and performance evaluations.·Assisted the owner with their personal medical appraisal.·Set up the first Clinical Governance meetings and MAC meetings.·Monitored client feedback questionnaires, collating information, and preparing analyses to improve patient satisfaction.·Managed a small team of healthcare professionals, including an aesthetician, PA, and various practitioners.

Managed and optimized the appointment schedules of 10 Consultants/Surgeons.·Handled billing for clinics and surgeries, including self-billing, insurance coordination, and finance plan setup.·Prepared medical reports and communications, including letters dictated by Consultants/Surgeons.·Facilitated communication between patients and healthcare professionals, ensuring patient satisfaction and informed decision-making.·Greeted patients, explained treatment plans, guided patients through the process, booked surgery dates, and handled payments.·Assisted in organizing and executing CET events, open evening events, and hospital tours.