Manager, Technical And Application Support
Current• Manage a global team providing high-quality technical support for genomics products, including complex scientific queries• Lead the development of a global internal technical knowledge database to enhance consistent and high-quality technical support delivery.• Provide scientific expertise for product launches and new product development processes, driving growth and knowledge transfer within the team.• Manage the network for generation of scientific marketing collateral, mentor the team in content generation, and provide editing expertise to ensure outputs are of consistently high quality.