I have recently returned to work after the birth of my second child as a sales associate at Shoes & Sox, part of The Brand Collective.

• Managing, coaching and leading six individuals; building them into a cohesive and successful team unit. • Merchandising for visual and positive sales impact - including travelling to three other stores to rework their displays.• Completion of effective rostering and basic payroll administration utilising Preceda.• Running of monthly/yearly stock takes and maximising back-office efficiency to minimise shrinkage.• Achieving and exceeding sales targets and other KPIs by up-selling, cross-selling andcompleting finance contracts (GE, Certegy).• Maintaining high quality customer service in every endeavour from the customer's comfortin store, to sourcing/transferring stock and resolving complaints in a friendly manner.*Achieved store award for best extended care plan (add-on) sales and attachment two years in a row.

• Achieving and exceeding sales targets and other KPIs by up-selling, cross-selling andcompleting finance contracts (GE, Certegy).• Maintaining high quality customer service in every endeavour from the customer's comfortin store, to sourcing/transferring stock and resolving complaints in a friendly manner.• Key-holder with open/close duties.

I worked to ensure an exemplary level of customer service throughout the busy period of the year.

Achieving sales whilst providing a positive in-store customer experience.

Achieving sales whilst providing a positive in-store customer experience.