Chloë Thorn Email & Phone Number

Tadworth, England, United Kingdom

• Family fitness company, focusing on bringing parents and children together to workout, originally starting in local parks and progressing into 3 schools. Teaching private personal training clients in addition to this.
• Developing and successfully managing a fitness and wellbeing package for schools, to support all pillars of the school community
• Personal training 10 clients, supporting them each week on their fitness journey
• Holding weekly, active conversations with an array of individuals including headteachers, clients and mentors to discuss feedback, identify issues to improve and create solutions
• Multitasking to co-ordinate multiple events such as open days and school wellbeing days to promote and encourage engagement with the company
• Identifying Ohana’s company goals and values to ensure growth strategy in place that aligns with the wider mission

Managing the quality function for the area and taking over the management of the team since the beginning of the year. I have successfully transitioned teams into using a new quality framework to align with the wider business.Carrying out monthly quality sampling for workplace pensions, monitoring against a set criteria to ensure that callers have been.

Working with the Assistant Manager (AM) as a point of contact for associates on team to assist with technical questions, escalated calls, and complex queries and taking on daily duties in the absence of the AM.On phone activity including giving in depth detail to clients and advisors for DC workplace arrangements, such as product info, investment fund.

Tadworth, Surrey

• Responding to Defined Contribution schemes members, administrators and IFAs who will contact the Pensions Service Centre Helpline
• Answer contacts in a friendly and professional manner – making sure all aspects of the request are fully addressed and provide relevant additional information as appropriate
• Provide up-to-date information on a wide variety of subjects related to the administration of the member pensions accounts including: Plan details and member account information Products, investment fund options.
• Perform ad hoc administrative account amendments (e.g. address change) accurately and in a timely manner
• Keeping required knowledge up-to-date with the information provided both by line management as well as other means such as the intranet, regular member magazines or mailings etc.