Charlotte Tilstra Email & Phone Number

Gainesville, Florida

OPIE Software is the industry standard for complete practice management in orthotics and prosthetics. Designed exclusively for the Orthotic & Prosthetic field. My role with this company is to provide excellent customer service to our clients via telephone and internet until we are able to obtain resolution. Escalate issues to the appropriate group. Provide a work-around solution to our clients. Write up and record User Guides for our Help Desk website. Train via GoMeeting for group sessions.

Gainesville, Florida Area

LogistiCare Solutions LLC provides Non Emergency Medical Transportation to its members. My role within this company was to work with development to provide information about issues found by customers. Document business requirements for processes. Support the development staff’s interfaces and applications during the production phase. Prepare and edit documentation and the creation of task lists. Create and modify web sites for Member Information and Facility Information for select states.

Gainesville, Florida Area

Started as a seasonal employee and was asked to continue as a permanent employee. Worked part-time mostly in the Women's Dept and Lingerie.

Gainesville, Florida Area

Intergy and Medical Manager: Worked on EDI issues - 3rd Level Support • Analyzed issues to clarify payer specifications and acted as a technical resource for the EDI programs • Brought issues to development with priority and efficiency • Worked with Level 2 to Field Test formats before distribution and advise them of upcoming versions ready for release • Offered a work-around for the customerSkills: Siebel, Word, Excel, Outlook, iTivity, Medical Manager, Intergy, On 24/7, Claims Vision, Work Management, VersionOne

Gainesville, Florida Area

Intergy: Test core modules • Manual testing of electronic remittance • Participate in: project planning, documentation & assist in automation • Test electronic remittance products • Create & maintain thorough test plans for product enhancements • Present new module demos at User Acceptance Training (UAT) events • Manual regression testingMedical Manager: Since Jan 2010 helped the Sage Medical Manager group to implement and test the Desktop product.Skills: Word, Excel, Outlook, Intergy, Windows 2003 server, Quality Center, Work Management

Gainesville, Florida Area

Intergy: On-line technical support for customers calling with EDI errors, questions, and training • Worked with Emdeon Business Services on open issuesMed Master: Responsible for installation, setup, and training of Network ServicesSkills: Siebel, Word, Excel, Outlook, pcAnywhere, iTivity, Med Master, Intergy, Avaya, On 24/7, The Wire

Tampa/St. Petersburg, Florida Area

Med Master: Responsible for installation, setup, and training of Network Services • 2nd tier Support of legacy systems. Intergy: Implementation and training of Intergy customers, including complete setup of electronic claim, eligibility, and remittance using on Network Services • Follow-up on claim reports to ensure accurate customer billing and payment • Worked directly with Envoy (claims processor) and the customer to fix electronic claim issuesSkills: Word, Excel, Outlook, pcAnywhere, Med Master, Intergy.

Tampa/St. Petersburg, Florida Area

Responsible for on-line technical support of customers calling with various errors, questions, training, and requests for program modifications to the physician office management software developed and sold by Med Master Systems. Skills: Windows 95/98, Windows NT, Novell, Med Master.

Sarasota, Florida Area

Responsible for accounts payable, payroll, filing Medicare and insurance claims, checking patients in and out, making appointments, collections, answering phones, scheduling appointments, monthly and daily reports, and backup. Skills: Novell network using Med Master Systems.

Sarasota, Florida Area

Responsible for daily posting of insurance and personal checks, refunds, and deposits. Trouble shoot problems with computer. Also ran daily and monthly reports, and backup for the Med Master software. Skills: Novell network using Med Master Systems.