C# MVC MSSQL

(FUTURE SHOP)-Set up and troubleshoot customer computer hardware and software-Work on PHP/SQL- based web projects in spare time

Designed projects from scratch including site layout, functionality, database design, and working with clients to determine scope and requirements as well as desired look-and-feel of the applicationDeveloped CSS/HTML, JavaScript, and Adobe Flash based websites including design tools Adobe Fireworks and Adobe Photoshop.

Designed Microsoft Excel spreadsheets using custom formulas and layouts to provide better readability.Managed the Microsoft Excel spreadsheets including data entry.Performed administrative duties including IT related tasks such as installing and repairing printers and software.

Provided strategic phone and email support for software issues covering virus/spyware removal and prevention, printer drivers, MS Office, internet connectivity, and Windows BSOD solutions.Designed support solutions and streamlined operations for faster access to critical information.Instituted effective customer satisfaction strategies by identifying and eliminating root causes of problems.Wrote operational documentation of in house processes and training material for the technical… Show more Provided strategic phone and email support for software issues covering virus/spyware removal and prevention, printer drivers, MS Office, internet connectivity, and Windows BSOD solutions.Designed support solutions and streamlined operations for faster access to critical information.Instituted effective customer satisfaction strategies by identifying and eliminating root causes of problems.Wrote operational documentation of in house processes and training material for the technical guide.Provided follow-up correspondence to ensure satisfactory issue resolution and excellent customer service. Show less