Christopher Monti Email & Phone Number

As a lead technical writer for Hyland Software, I perform the following duties:• Lead technical documentation efforts for Hyland Experience, Hyland's cloud-native platform for intelligent content solutions• Lead technical documentation efforts for Hyland's Capture products across all product lines• Establish API documentation standards and train other technical writers to write for API developers• Work with a small team to establish and implement information architecture standards across Hyland's documentation suite and online portal• Innovate, develop, test, and implement automated solutions to streamline and enhance Documentation department processes• Collaborate with the Documentation Director and Managers to establish and implement departmental goals on a regular basis• Write and edit both API and end-user documentation for various products across the Hyland portfolio

Cleveland/Akron, Ohio Area

As a senior technical writer for Hyland Software, I performed the following duties:• Wrote and edited reference manuals and help files for various modules of the OnBase product suite, one of the world's leading enterprise content management solutions• Wrote and edited technical requirements materials for each release of the OnBase software, verifying information and communication strategies with the managers and vice presidents of Development and Quality Assurance• Wrote and edited technical documents for international compliance standards• Worked hands-on with the OnBase software, especially scanning and advanced capture modules• Consulted with software developers and quality assurance representatives, offering input on product features and assisting with software testing• Taught a monthly class on writing release notes to software testers in Quality Assurance• Interviewed new technical writer candidates and provided hiring recommendations to management• Mentored new technical writers

Cleveland/Akron, Ohio Area

As a technical writer for Hyland Software, I performed the following duties:• Wrote and edited reference manuals and help files for various modules of the OnBase product suite, one of the world's leading enterprise content management solutions• Worked hands-on with the OnBase software, especially scanning and advanced capture modules• Consulted with software developers and quality assurance representatives, offering input on product features and assisting with software testing• Mentored new technical writers

Greater Pittsburgh Area

I worked as a software documentation intern for Carnegie Mellon's Human-Computer Interaction Institute. My duties included the following:• Wrote, edited, and formatted a user guide for CogTool, a software application that predicts the performance time of skilled users of computer interfaces• Drafted video tutorials for the basic functions of CogTool• Interviewed computer programmers about the features and functions of CogTool• Consulted regularly with other documenters and programmers• Presented weekly status reports in group meetings

Greater Pittsburgh Area

As a research assistant for Professor Chris Neuwirth, I performed the following duties:• Researched methods of writing instruction implemented in Style: Lessons in Clarity and Grace (Joseph Williams)• Devised a modified method of writing instruction• Devised practice exercises for undergraduate students• Conducted user testing on undergraduate students

Greater Pittsburgh Area

As a writing consultant for Duquesne University's Writing Center, I performed the following duties:• Proofread and analyzed students’ drafts of academic papers, offering suggestions for improvement in regard to structure, organization, clarity, style, mechanics, and other key areas• Edited papers for appropriate use of various writing styles, including Chicago, APA, and MLA• Tutored students in one-on-one sessions• Entered computerized reports for each consulting session• Instructed students in use of writing center’s computer system• Worked overtime when needed

Master Of Arts, Professional Writing

Activities and Societies: Pittsburgh Technology CouncilRelevant Coursework: Professional & Technical Writing, Software Documentation.

Bachelor Of Arts, English, Mathematics

Activities and Societies: Phi Eta Sigma, Sigma Tau DeltaRelevant Coursework: Professional & Technical Writing, Advanced Writing, Critical.

Education record