Christopher Monti Email & Phone Number

• As a lead technical writer for Hyland Software, I perform the following duties:
• Lead technical documentation efforts for Hyland Experience, Hyland's cloud-native platform for intelligent content solutions
• Lead technical documentation efforts for Hyland's Capture products across all product lines
• Establish API documentation standards and train other technical writers to write for API developers
• Work with a small team to establish and implement information architecture standards across Hyland's documentation suite and online portal
• Innovate, develop, test, and implement automated solutions to streamline and enhance Documentation department processes

Cleveland/Akron, Ohio Area

• As a senior technical writer for Hyland Software, I performed the following duties:
• Wrote and edited reference manuals and help files for various modules of the OnBase product suite, one of the world's leading enterprise content management solutions
• Wrote and edited technical requirements materials for each release of the OnBase software, verifying information and communication strategies with the managers and vice presidents of Development and Quality Assurance
• Wrote and edited technical documents for international compliance standards
• Worked hands-on with the OnBase software, especially scanning and advanced capture modules
• Consulted with software developers and quality assurance representatives, offering input on product features and assisting with software testing

Cleveland/Akron, Ohio Area

• As a technical writer for Hyland Software, I performed the following duties:
• Wrote and edited reference manuals and help files for various modules of the OnBase product suite, one of the world's leading enterprise content management solutions
• Worked hands-on with the OnBase software, especially scanning and advanced capture modules
• Consulted with software developers and quality assurance representatives, offering input on product features and assisting with software testing
• Mentored new technical writers

Greater Pittsburgh Area

• I worked as a software documentation intern for Carnegie Mellon's Human-Computer Interaction Institute. My duties included the following:
• Wrote, edited, and formatted a user guide for CogTool, a software application that predicts the performance time of skilled users of computer interfaces
• Drafted video tutorials for the basic functions of CogTool
• Interviewed computer programmers about the features and functions of CogTool
• Consulted regularly with other documenters and programmers
• Presented weekly status reports in group meetings

Greater Pittsburgh Area

• As a research assistant for Professor Chris Neuwirth, I performed the following duties:
• Researched methods of writing instruction implemented in Style: Lessons in Clarity and Grace (Joseph Williams)
• Devised a modified method of writing instruction
• Devised practice exercises for undergraduate students
• Conducted user testing on undergraduate students

Greater Pittsburgh Area

• As a writing consultant for Duquesne University's Writing Center, I performed the following duties:
• Proofread and analyzed students’ drafts of academic papers, offering suggestions for improvement in regard to structure, organization, clarity, style, mechanics, and other key areas
• Edited papers for appropriate use of various writing styles, including Chicago, APA, and MLA
• Tutored students in one-on-one sessions
• Entered computerized reports for each consulting session
• Instructed students in use of writing center’s computer system

Master Of Arts, Professional Writing

Activities and Societies: Pittsburgh Technology CouncilRelevant Coursework: Professional & Technical Writing, Software Documentation.

Bachelor Of Arts, English, Mathematics

Activities and Societies: Phi Eta Sigma, Sigma Tau DeltaRelevant Coursework: Professional & Technical Writing, Advanced Writing, Critical.

Education record