1. KEY RESPONSIBILITIES• Overall control of the Reservation teamo Justified distribution of reservation tasks o Assure accurate and correct handling of all reservation taskso Control regular file updating to agentso Control timely deposit paymentso Monitor booking status and provide solutions in case of waiting list statuso Control and approve all visa and travel permits• Overall cost controlo Check and analyze standard costo Report to Management in case important discrepancieso Control correct invoicing and AR receivable• Guide Briefingo Delegate and control the guide briefing / debriefing for all throughout guides o Communicate special clients requests to the branch offices• Financeo Monitor pro-forma and deposit payments o Control account receivable o Monitor correct invoicingo Check and analyze variance reportso Regular management reporting • HR and Admino Regular staff appraisalso Recruitmento Create Job description o Staff training planningo Leave control managemento Organization of team worko Organization of staff outing o Organization of staff activities o Stock control (Stationary, office supply items and etc.)• Customer Relationo Accurate handling of issues during the clients stay in the countryo Updating agent in case of crisiso Complaint handlingo Regular communication with clients/agents and update the information2. GENEARL• Organize annual staff outing (maximum group size of 70 people)• Organize CSR activities like collecting trash program