Provide Mentoring and training to Analyst on a global scale. Responsible for assisting Analysts with escalations and working with various teams to ensure product functionality and customer satisfaction. Perform Technical Quality Audits on cases and provide feedback to ensure that customers receive the best support possible.

Provided Mentoring and Training for Analysts on how to troubleshoot the BlackBerry Enterprise Solution. Responsible for providing DART New Hire Training for individuals that were brought on board to the DART team and prepared them with the technical know how to provide Top Tier support to Enterprise Customers.

Provided Top Tier Support to Enterprise customers and government agencies.

Responsible for implementing an infrastructure to support mobile users globally. Supported multiple BlackBerry Enterprise Servers and Good Mobile Messaging servers with a total user base of 3500 worldwide. Also responsible for implementing a monitoring solution for BES called BoxTone to optimize the infrastructure and uptime. Played an integral role in the 2007 DST time change and implementing a process to wirelessly update BlackBerry devices with the lowest customer impact possible.

I was the Network Administrator primarily responsible for the everyday operations of LAN/WAN/WLAN network resources for a multi-million dollar company. Complete Windows based platform. Technical lead for complete network restructures. Implemented and administrated technologies such as Windows 2003 Server, SQL 2000 Server, Exchange 2003, upgraded Blackberry server to 4.0, Active Directory, Terminal Server, nightly backups utilizing Veritas BackUp and Cisco VoIP telephony system. Complete… Show more I was the Network Administrator primarily responsible for the everyday operations of LAN/WAN/WLAN network resources for a multi-million dollar company. Complete Windows based platform. Technical lead for complete network restructures. Implemented and administrated technologies such as Windows 2003 Server, SQL 2000 Server, Exchange 2003, upgraded Blackberry server to 4.0, Active Directory, Terminal Server, nightly backups utilizing Veritas BackUp and Cisco VoIP telephony system. Complete FDDI network infrastructure. Show less

Contracted for Information Systems Technologies and made responsible for aiding in the implementation of the Navy Marine Corps Intranet (NMCI) on board Marine Corps Base Quantico, Virginia. Managed issues relating to Defense Messaging System (DMS) as well as maintained a schedule for end user cutover from legacy to NMCI based systems. Performed integrated infrastructure testing. Helped team administrate LAN/WAN devices, production NT servers and Exchange 5.5 servers, and escalated network… Show more Contracted for Information Systems Technologies and made responsible for aiding in the implementation of the Navy Marine Corps Intranet (NMCI) on board Marine Corps Base Quantico, Virginia. Managed issues relating to Defense Messaging System (DMS) as well as maintained a schedule for end user cutover from legacy to NMCI based systems. Performed integrated infrastructure testing. Helped team administrate LAN/WAN devices, production NT servers and Exchange 5.5 servers, and escalated network outages and Firewall changes in a timely manner. Managed trouble calls quickly and efficiently via the Remedy systems suite. Show less

Primarily responsible for the design, implementation and administration of networks in deployed tactical environments. Provided various levels of technical support; ranging from systems infrastructure troubleshooting, LAN/WAN connectivity, to end-user support for clients. Ensure that the unit, approximately 250 persons, was capable of meeting mission needs by providing over 200 hours of training and instruction on tactical information systems management to new personnel.