Chocha' Chatmon Email & Phone Number

United States

Fort Worth, Texas

Fort Worth, Texas

Network & Security AdministrationUser AdministratorActive DirectoryDesktop SupportHardware SupportOffice 365 Administrative Software - Outlook, Exact Software (Macola), Wisys (Agility) Win7, Windows 10, ESET PBXNetwork Cabling DHCPCreate and grant access to new and existing usersTroubleshoot users incidentTroubleshoot software and application issuesRe-imagingHardware DiagnosticNetwork cabling Handlink Support

Fort Worth, Texas

Active DirectoryRDPOffice 365Win7, Windows 10PBXNetwork CablingCreate and grant access to new and existing usersTroubleshoot users incidentTroubleshoot software and application issuesRe-imagingHardware Diagnostic Network cablingHandlink Support

Customer Service Support, trouble shootingGraphic Plan & QuotingCrystal Reports Open Order reportingCredits & InvoicingReturn Merchandising Freight ClaimsTrainingInstalls / Store sets

ADMINSTRATOR / ANALYSTResponsible, independent professional with experience in administration, requirements gathering and analyzing data. Excels at research, creating metric reports, identifying software development life cycle (SDLC) methodologies developing the administrative tools and tasks for projects; and facilitating change management processes. Excellent interpersonal and communication skills with the ability to work with diverse personalities; effectively organizes priorities, tasks and schedules. A self-starter who take initiative; learns quickly; adaptable to change. Degreed, BSIT. TECHNICAL SKILLSAccount 4, Hyperion Essbase, Project Log Repository, MS Office, MS Excel, MS Word, MS PowerPoint, MS Access, VisioPROFESSIONAL EXPERIENCERadioShack Corporation, Fort Worth, Texas 2000 – August 2013Administrative Assistant / AnalystSupported senior leadership, project teams and internal customers. Set up tasks, defined and assigned methodologies for projects (Software Development Life Cycle – SDLC). Handled audit support for systems security revoking access to users that no longer needed access. • Tracked vacation and reported payroll for about 200 resources.• Setup meetings, prepared travel itineraries, (hotel, car and travel) and scheduled training and team building activities.• Provided support for IT governance – “Process Work Requests” for start of projects.• Created projects in project log repository (PLR) • Wrote / defined requirements.• MS Access data base – query reporting.• Account 4 data base – added and removed resources, changed / updated job codes.• Account 4 support – exported project and billing charges.• Conducted user testing• Facilitate change management processes.• Added budget to Hyperion• Entered expense into PeopleSoftEDUCATIONBSIT, Business Systems Analyst, University of Phoenix 2013