Chocorua Sandefer, Mba Email & Phone Number

Atlanta, Ga, Us

Atlanta Metropolitan Area

Lawrenceville, Georgia, United States

Greater Atlanta Area

▪ Determine system access requirements and interacting with other internal departments in researching appropriate resolution.▪ Administer the investigation and follow-up customer concerns to ensure equitable solutions.▪ Develop responses that reflect our Company's commitment to quality while also ensuring that action has been taken to resolve the customer’s concerns.▪ Identify the root cause of problems by evaluating results and analyzing customer complaints for early detection of problem trends.▪ Make recommendations to management on areas requiring action.▪ Negotiate on behalf of company with hundreds of clients providing customer loyalty.▪ Exceeding requirements of Performance Agreement: 98% Customer satisfaction.▪ Resolve complicated issues with perception and clear and concise decision-making skills.▪ Proven extensive product knowledge on Verizon Wireless platform selling products.▪ Promote services strategically and methodically based on customer needs.Special Verizon Wireless Training: Siterra Basic Reporting (VZW47117) Online, Siterra General Navigation (VZW90468) Online, VSLL Project Management

Greater Boston Area

▪ Assigned tasks to employees for updates to track status during project cycle.▪ Utilized Microsoft Project to update project(s) progress to ensure project accuracy.▪ Researched statistical data (demographics, cost, estimated time) for complex projects.▪ Presented statistical project updates to Assistant Director and Executive Director.▪ Saved the department about $75,000 due to careful financial analysis of projects and well adapted recommendations for cost saving, cost structure improvements and operations enhancements.▪ Developed process improvement to online database management.▪ Coordinated information distribution channels for vendors and internal departments.▪ Ensured all projects were completed prior to deadline(s).▪ Established online database management system from paper format increasing office efficiency.▪ Updated department's website with relevant dates, procedures and policies via HTML.▪ Utilized Microsoft Office to create documents, spreadsheets, and PDF versions for our website.▪ Created organizational charts for presentations for Senior Management.▪ Assisted Compliance Office with deployment of retaining student residences with projects throughout the year.

Bachelor Of Science (B.S.), Business Administration And Management, General

Master Of Business Administration - Mba, Project Management