Summary:As a GitHub Customer Success Architect, I have passionately dedicated myself to ensuring our diverse clientele in the retail, pharmaceutical, and financial services industries (FSI) achieve their strategic goals through the effective use of GitHub's platform. My role has been pivotal in fostering strong, collaborative relationships with key stakeholders, understanding their unique business challenges, and guiding them through tailored solutions that enhance their software development lifecycle. Responsibilities and Tasks:- Partnered with clients to understand their unique needs and challenges, providing customized solutions that align with GitHub's offerings.- Led technical workshops and training sessions to empower clients to effectively leverage GitHub's features and best practices.- Collaborated with cross-functional teams, including sales, product, and engineering, to deliver a seamless customer experience.- Built and maintained strong relationships with key stakeholders, serving as a trusted advisor and advocate for their needs within GitHub.- Provided ongoing support and guidance to clients, helping them navigate challenges and optimize their use of GitHub's platform.Accomplishments and Achievements:- Successfully onboarded and supported enterprise clients to both GitHub and GitHub Copilot, leading to improved developer happiness scores for thousands of developers- Contributed to the creation of new product features based on customer feedback, resulting in an increase in feature adoption rates.- Developed training materials for both internal and external consumption around the use of GitHub Copilot

distributed.net was the Internet's first general-purpose distributed computing project. Founded in 1997, our network has grown to include thousands of users around the world donating the power of their home computers to academic research and public-interest projects.

As a Specialist Solutions Architects in the EC2 Spot Go-To-Market team I am helping shape the future of cloud-native computing. I work directly with the most interesting and creative customers to understand their requirements and turn them into reality. I lead technical conversations to provide cutting-edge EC2 Spot thought leadership while focusing on driving cloud strategy around cost optimization and scale for all AWS customers. I represent the voice of the customer as I work with product teams to evolve AWS products.I am part of a Go-To-Market (Business Development) team that is responsible for influencing company strategy through direct customer interaction. This experience helps customers understand how to achieve their business goals using the many Compute offerings provided by AWS. We use our technical expertise to help develop sales programs, and identify new workloads, market segments, and opportunities that can be served by AWS Compute Services. As a result of that I am interacting, communicating and partnering with other teams within AWS such as product/services teams, field solutions architecture, sales, marketing, business development, and professional services, in order to deliver results. As a key member of the business development and account teams, ensure customers are successful in building, migrating, and optimizing applications, using AWS Compute technologies. Bring together and share best-practice knowledge among the AWS Solutions Architect community, especially in regards to EC2 Spot best practices and patterns. Exhibit thought leadership, and evangelize AWS Compute services that benefit customers. Act as a technical liaison between customers and product/service engineering teams Help build deep relationships with builders and decision makers within customer accounts to enable them to be “cloud advocates.”

Supporting multiple Enterprise customers across several industries and ensuring their success in the cloud. In addition to assisting with operation issues for business critical applications, helping customer achieve their business goals while being cost efficient, secure and reliable. In addition, acting as the customer advocate to internal service teams and pushing for fixes and new features on the customers' behalf. Working with internal teams on hiring, process improvement, and improving writing.* Advocate on behalf of enterprise support customers as their voice within AWS* Engage with Director and C-Level executives to understand business needs and translate those needs into technical and operation plans* Participate in in-depth architectural discussions to ensure solutions are designed for successful deployment on AWS. Work with AWS leadership to influence service product roadmap and provide reviews of service disruptions, metrics* Work with customer engineering teams to develop scalable, flexible and resilientsolutions for cloud infrastructure and debug technical issues to ensure their successful launch* Provide proof of concept examples of AWS service offerings* Lead in-depth technical and billing analysis and conduct proactive reviews with customers* Provide recommendations on improving existing AWS implementations for better performance and cost savings* Responsible for operational excellence, pre-launch planning, cost optimization, and security qualification for large scale events

- Maintain services for over 400 websites and over 4000 servers across the globe.- Write and maintain Puppet system to control configuration and changes to the environments.- Use Ansible and scripts(perl, shell) to analyze, monitor and remedy issues with servers.- Write and maintain automation templates (CloudFormation) for AWS.- Write and maintain python scripts and lambdas to maintain state of AWS environment working toward Infrastructure as Code- Write and maintain automation scripts to enable CI/CD pipelines of infrastructure code using Jenkins- Maintain Splunk system indexing over 1TB/day of logs.- Responsible for maintaining internal environment including LDAP and DNS.- Interface with other groups as well as Level 2 team.

- Manage and ensure consistent uptime of 150 servers across various departments including admissions, access control, institution portal (Luminis) focusing on site reliability- Maintain registration system - Manage BlackBoard learning system which has upwards of 6,000 users in a day- Design and deploy virtualized infrastructure with clusters spanning multiple buildings- Administer, configure and troubleshoot storage solutions- Design, implement and support high availability solutions in clusters using load balancers and/or software clustering such as ServiceGuard- Performance tuning of machines and operating systems to utilize performance metrics and achieve performance goals

- Pre and Post sales support of ConnectVu Wireless, a middleware provisioning system- Developed project plans for client site including installation, testing and ongoing maintenance of systems- Gathered requirements and presented design options to potential customers

- Managed all aspects of four separate production environments with over 40 HP-UX servers including hardware and software maintenance, general performance, updates and upgrades.- Administered 200 HP-UX servers in test and development. Supported production, test and development for 100+ developers of HP-UX. - Designed and implemented internal server security model.