I’ve often been referred by clients/peers/managers as a “make it happen” change agent who overcomes the toughest challenges and goals delivering enduring impact. With over 20 years of global executive leadership bridging product management, sales & marketing, and operations, I specialize as the resourceful and inclusive senior executive adept at aligning customer needs with business strategy, product and commercial roadmaps to grow customer value.As a strategic innovator with a penchant for rigorous execution, I had the humble opportunity to build some amazing teams with a consistent history of successfully launching and scaling products & services, growing revenue and market share, while building high-performing cultures from early-stage startups (Nexus A.I., Intersect Illinois) to large global enterprises (Johnson Controls, Walmart, GE, Google, and NASA). I am a data-driven leader with an unquenchable thirst to learn new things, with domain expertise spanning technology, retail, energy, internet of things (IOT), and aerospace industries. In my most recent role, I was the GM & VP Product at Sensormatic, a division of Johnson Controls, where I led the P&L and product portfolio strategy of our RFID inventory management solutions.Specialties: Change Management, Product Management, Product Strategy, Product Marketing, P&L Operations, Business Strategy, Business Development.M.B.A. from Columbia Business School in New York, NY, B.S. Aerospace Engineering from Iowa State University in Ames, IA.
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Co-FounderSportsbufChicago, Il, Us -
Gm & Vp Product (Sensormatic)Johnson Controls Mar 2023 - Mar 2024Cork, Ireland, IeAs part of Johnson Controls, I led Sensormatic's Inventory Intelligence business unit as General Manager & Vice President Product to harness RFID for a single view of item-level inventory data across your enterprise. Responsibilities include full P&L ownership, portfolio management, product management, business strategy and business planning.Key Achievements:• Grew SaaS customer base by double-digit %• Reduced customer escalation issues to 1/4th of original backlog when starting role• Established new multi-million dollar RFID Center of Excellence -
Vp, Product & Technology OperationsWalmart Global Tech Nov 2021 - Mar 2023Bentonville, Arkansas, UsAs Vice President, I orchestrated global operations of Walmart's 20,000-person Global Tech organization responsible for multi-billion dollar transformation across the company, guided global technology portfolio in partnership with EVP / SVPs, measured qualitative and quantitative business value delivered, and conveyed executive business communication and updates.Key Achievements:• Charted Walmart's first Technology "Total Cost of Ownership" financial model and advocated for "Environment of Record" automated platform auditing hundreds of millions of dollars of tech expenses• Incubated key strategic partnerships with enterprise technology vendors in partnership with Walmart engineering, procurement, and finance teams for multi-million dollar joint product roadmap development• Optimized multi-billion dollar Global Tech FY24 budget with OKR framework aligning goals with critical product roadmaps that increased customer satisfaction, innovation, and scale between 62 tech leads in 14 P&Ls -
Co-FounderNexus A.I. Sep 2017 - Nov 2021Chicago, Illinois, UsAs head of product and business operations, I transformed ConceptDrop, a 500 Startups company, into Nexus A.I., a SaaS platform using AI and psychometrics to tackle racism to team building leading to acquisition by XStereoptype.Key Achievements:• Generated new product revenue from $0 to $0.75MM ARR in year 1 by pivoting ConceptDrop product roadmap while managing project scheduling, project budgeting and risk planning with launch customer• Increased combined ConceptDrop/Nexus A.I. revenue by 160%, while shrinking operating costs 20% by setting specific, actionable employee / team / company OKRs to increase accountability• Gained earned media coverage by WSJ, Forbes, WGN, and other publications by originating research grant with world-leading organization behavior science researcher at Michigan State University -
Co-FounderIntersect Illinois Aug 2015 - Jan 2017Chicago, Illinois, UsAs Chief Operating Officer & Senior Vice President of Strategy, I directed all HR, financial, business development and facility operations for Intersect Illinois, the first state-level non-profit, private economic development organization focused on marketing & sales to attract, grow and retain businesses in Illinois.I aligned stakeholders and developed the Illinois value proposition in partnership with the Illinois Department of Commerce and Equal Opportunity (DCEO) and Governor's Office.Key Achievements:• Expanded Amazon's job commitment in IL from 500 to nearly 10,000 full-time employees over 2015-2017 by developing and executing a consultative selling strategy to understand Amazon's needs and better position IL's competitive advantages over other states• Devised Intersect Illinois's infrastructure from the ground up by researching best practices of over one dozen private state economic development organizations and tech startups to build the organization structure, employee payroll/benefits, office space, and hiring first key employees, including personally recruiting Indiana Economic Development Corporation's CMO to become Intersect Illinois's first CMO• Privatized several key responsibilities of IL Department of Commerce and Equal Opportunity (DCEO) by moving key strategic sales & marketing activities over to Intersect Illinois as a result of business case development to Governor Rauner -
CmoTrue North Venture Partners / Aquahydrex Mar 2014 - Dec 2014As True North Venture Partners' 1st Chief Marketing Officer for their portfolio company, AquaHydrex, I introduced the 1st Go-To-Market strategy focused on quickest product adoption of their unique electrolyzer technology.Key Achievements:• Reduced 20 potential markets to 3 entry markets and identified 9 early adopter "lighthouse customers"• Formulated customer co-creation feedback loop for product development process to maximize commercialization success• Validated first Minimum Viable Product with Taguchi design methodology for most valuable product attributes
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Senior Sales Director - Northeast UsaGe Power & Water Sep 2013 - Mar 2014Schenectady, Ny, UsAs senior sales director of the US Northeast region for GE Waukesha gas engines, I instituted the turn-around commercial strategy in the Marcellus/Utica shale areas and improved top/bottom line growth.Key Achievements:• Increased new unit & services sales pipeline more than 2x in 2014 by directing new units and services sales across direct & indirect channels with consultative selling approach• Launched 3 new joint sales initiatives focused upon strategic customers in the Marcellus shale gas region by renewing defunct indirect sales channel relationships with Gas Drive and WPI distributors• Quantified 2% value differentiation over Caterpillar products by cross-function / cross-region collaboration -
Director Of Marketing And Product DevelopmentGe Oil & Gas Apr 2011 - Sep 2013As Director of Marketing & Product Development, I led global product development and marketing in multi-hundred million dollar P&L for flow, pressure, gas & moisture instruments & sensors.Key Achievements:• Grew sales double digit % and launched over 40 new products by partnering with engineering, manufacturing, and sales to build a 3-year growth strategy focused on adjacent market penetration• Reallocated tens of millions of dollars of investment across 200+ products by analyzing market attractiveness against product differentiation of business portfolio across O&G, industrial, aerospace, and power industries• Increased online traffic by double digit % in 2013 by transforming digital strategy with Search Engine Optimization (SEO), online sales and interactive three dimensional product models for iOS devices• Unified and grew brand identity through product name rebranding and industrial design, including user experience (UX) and user interface (UI) ethnography and design
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Senior Manager - Strategic Commercial OperationsGe Energy Management Jul 2009 - Apr 2011Boulogne-Billancourt, Île-De-France, FrRecruited by GE Energy CMO to transform GE smart grid business's commercial strategy/process for strategic customers across 9 global geographic regions of approximately 100-person sales force.Key Achievements:• Established Smart City San Diego by creating a stakeholder visioning workshop process bringing together SDG&E, City of San Diego, University of California San Diego, and CleanTech San Diego• Achieved double digit % orders growth in 2010 by developing multi-tiered go- to-market process across 5 different GE business units' sales organizations focused upon one integrated go-to-market solution for over 50 municipal and cooperative utilities• Implemented integrated account planning methodologies by consulting and mentoring direct sales force from transactional selling to solution selling approach across 3 U.S. sales regions -
Experienced Commercial Leadership Program (Rotation #4) / Product Marketing ManagerGe Power & Water Jan 2009 - Jul 2009Schenectady, Ny, UsECLP was GE's premier leadership program focused on creating change-agent commercial leaders through a 2 year program consisting of four 6-month rotations. As product marketing manager, I led all marketing for GE Energy's transactional core power generation services (gas turbine, steam turbine, and generator) organization.Key Achievements:• Created 3 year outlook strategic plan (growth playbook) by guiding P&L's general manager and GM's direct reports through market analysis, competitive analysis, financial forecasting, growth initiatives, and operational planning• Developed dozens of marcom messages by leading all global marketing communication strategies• Introduced first of its kind 10-year outlook gas turbine services forecast for entire gas turbine services industry by market research, competitive analysis, and manufacturing forecasting -
Experienced Commercial Leadership Program (Rotation #3) / Product ManagerGe Power & Water Jul 2008 - Dec 2008Schenectady, Ny, UsECLP was GE's premier leadership program focused on creating change-agent commercial leaders through a 2 year program consisting of four 6-month rotations. As product manager, I directed strategic initiatives within GE 9F heavy duty gas turbine product management.Key Achievements:• Created & introduced first-of-its-kind, "commercial playbook" for the 9F Heavy Duty Gas Turbine to sales team by designing quantifying and articulating value proposition along with analyzing and presenting critical information on competition, segmentation, technical features, and marketing resources available to GE sales teams• Successfully navigated the 2008 financial crisis for GE Energy by analyzing & reporting customer financial health to senior executive management, providing forward guidance on potential customer impacts of 2008• Solved two critical GE-wide challenges for GE CMO (Beth Comstock) to disseminate the use of best-of-class digital tools across GE and evolving the Imagination Breakthrough (IB) program by analyzing Silicon Valley best practices to create new distribution process and interviewing past GE IB leaders to rigorously capture lessons learned to recommend evolutionary changes of the IB program.• Coordinated the development of the 1st online training course for HDGT New Product Introductions (NPIs) for the sales force by analyzing industry best- practices and interviewing sales managers to understand their needs -
Experienced Commercial Leadership Program (Rotation #2) / Regional Marketing ManagerGe Aviation Jan 2008 - Jul 2008Cincinnati, Oh, UsECLP was GE's premier leadership program focused on creating change-agent commercial leaders through a 2 year program consisting of four 6-month rotations. As regional marketing manager, I led regional sales operations and marketing within GE Aviation's Americas region.Key Achievements:• Generated $6B of deal flow by leading all regional marketing activities for the Americas sales region to facilitate sales operations through sales target metrics, senior executive engagement with customers, technical briefings, to sales campaign engagement prioritization• Uncovered $175MM impact to GE Aviation's services business by initiating and analyzing the North America airline fleet reductions due to high fuel costs• Identified 5 impacts from the Delta/Northwest Airlines merger by analyzing aircraft fleet synergies, industry consolidation, company financials, and route overlaps; with results being communicated to GE Aviation CEO, Scott Donnelly, and at annual Boeing/GE Aviation N. America sales meeting• Created an online pricing history dashboard for new engine and services to facilitate pricing strategy for Americas sales team in future engagements by cross-functional collaboration with IT, sales, and commercial operations organizations -
Experienced Commercial Leadership Program (Rotation #1) / Product ManagerGe Aviation Jul 2007 - Dec 2007Cincinnati, Oh, UsECLP was GE's premier leadership program focused on creating change-agent commercial leaders through a 2 year program consisting of four 6-month rotations. As product manager, I translated GEnx aircraft engine attributes into customer value to maximize price on sales opportunities.Key Achievements:• Secured new order from Royal Jordanian Airlines for 20 new GEnx-1B engines by translating customer requirements for performance into quantified customer value• Signed new order from Dubai Aerospace Enterprise for 20 new GEnx-2B engines by developing an electronic customer value calculator supporting all future commercial proposals -
Online Sales & Operations AssociateGoogle May 2006 - Aug 2006Mountain View, Ca, UsBecame first Google hire in Mountain View from Columbia Business School and set precedence for future on-campus recruiting by transforming API strategy for Google’s indirect sales channel organization:• Increased API (Application Program Interface) support budget by 5% through market analysis, VOC interviews, and strategy formulation of over 20 Google APIs -
Senior Operations ManagerNasa Jan 1995 - Apr 2005Washington, Dc, UsAs senior operations manager, I led, developed and executed operational activities, program management and operations management for International Space Station (ISS) as part of elite flight control team in NASA Mission Control directing astronaut safety & multi-billion dollar assets.Key Achievements:• Delivered 100% safety with no damage to ISS by project management of several thousand operational hours in U.S. Mission Control-Houston and Russian Mission Control-Moscow• Reduced system resource and operational conflicts by 15% by formulating & integrating technical solutions for critical ISS systems• Decreased document request times by 50% by designing data configuration management strategies for NASA and Columbia Accident Investigation Board• Completed all mission objectives & requirements of 15th ISS assembly mission by leading 9-person thermal control systems operations team from pre-mission planning to operational execution in Mission Control• Created dozens of international technical agreements and procedures by negotiation and facilitation of international relations as a liaison between NASA and Russian Space Agency• Originated operational strategies for nominal & malfunction scenarios onboard ISS, then developed and validated strategies into astronaut/Mission Control procedures
Frank C. Education Details
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Columbia Business SchoolMaster Of Business Administration - Mba -
Iowa State UniversityAeronautical And Astronautical Engineering -
University Of GlasgowAeronautical Engineering
Frequently Asked Questions about Frank C.
What company does Frank C. work for?
Frank C. works for Sportsbuf
What is Frank C.'s role at the current company?
Frank C.'s current role is Co-Founder.
What schools did Frank C. attend?
Frank C. attended Columbia Business School, Iowa State University, University Of Glasgow.
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