• Responsible for managing the IT infrastructure of over 500 Windows Servers, that keeps the life-critical 9-1-1 organization running; with uptime of over 99.9%• Design and implementation of scalable, virtualized desktop solutions with Citrix XenDesktop/XenApp 7.x technology, while maintaining with automated, streamlined process• Designing, creating & mass deploying of Windows 10 system images for fire emergency vehicle tablets (mobile data terminals)• Working in data center environment; migration, installation, cable management• Specializing in configuration, deployment and administration of Windows servers, desktop operating systems & applications. Utilizing a variety of tools, such as scripting, Group Policies, AutoIT and configuration management tool; Puppet.

• Maintaining a high first level resolution rate, through the use of remote support tools, in a life critical, fast paced organization.• Self-taught development of Cherwell One-Steps, for automating routine ticketing procedures, resulting in high level of customer service and efficiency on the team• Providing peer to peer coaching and mentorship of new and existing Service Desk Technicians to ensure best practices & processes• Commended for technical, analytical and problem-solving skills; effective task prioritization; and customer service orientation.

• Maintain, manage and administer company server and office workstations ensuring reliability and uptime of over 99%• Specialized in assembly, upgrade, installation, configuration and troubleshooting of office workstations, peripherals, and intermediary devices• Deployment of Desktop Central software on all machines for a more efficient remote administration and desktop management• Proposal and planning of business continuity solutions, while delivering under budget• Migration of deprecated POP3 company email system to Office 365 technology, with zero downtime• Point of contact for all other technical consultation and support needs

- providing professional and quick IT support for over 100 clients - oversee and maintain smooth operation of over 30 physical and virtual servers by monitoring system health, resource usage, and hacker attempts- successful deployment of Microsoft System Center Virtual Machine Manager for easier administration of virtual servers and virtual host upgrade project - taking preventative measures by patching vulnerable systems - configuring and deploying new servers at client sites to meet specific needs- setting up and maintaining of enterprise wireless solution- delivering excellent customer service and relation with clients for long term business

• Maintained campus-wide public printers• Attended and quickly solved IT problems from Cherwell Service Incident Management system• Rollout of over 300 new lab computers, which includes a mixture of PCs, iMacs, and Thin Clients, in an efficient and clean fashion• Assisted Technical Infrastructure Services team members in upgrade and installation of BCIT server room