Managing team of up to 55 Customer Service professionals.

- Building and sustaining positive business relationship with Customers- Resolving Customer requests received via phone, email, and fax according to agreed service levels and standards- Order handling, JD Edwards EnterpriseOne- Customer inquiries on delivery tracking and back orders- Invoicing- Warranty handling including returns- Working alongside sales team- Verification of data- Preparing reports and analyses- Working with sales and warehouse teams to ensure Clients expectations are exceeded and processes are being constantly improved