• Ensure all phases of project delivery are performed within IT and corporate standards, timeframes and budget requirements.• Coordinate the logistics (e.g. preparation of tenders and contracts, develop project plans, work schedules and determines priorities) and operational elements (e.g. budgets and resource requirements) for IT projects.• Determine priorities and resource allocation.• Work with client relationship managers (Business Partners) to develop the Project Charter and Business Case in consultation with subject matter experts within the organization.• Ensure that applications, information, systems, technology and security architectures meet current standards by working with the architecture, security, privacy and operations teams.• Design the overall project strategy, create, execute and control project plans, manage the project change control process, and administer the project's budget.• Provide regular project reporting to senior management, the Business Partners, Project Sponsors, Senior Project Managers, Steering Committees, or other Regional Committees and other stakeholders, as appropriate.• Motivate project team(s) to work as a cohesive unit and ensures the completeness of the project's deliverables.• Design and implement project communications management plans, manage risks and co-ordinate training plans.• Manage and resolve project issues or escalate to the appropriate level.• Close projects properly in accordance with IT standards.• Develop and deliver presentations to audiences at different levels of the organization, as required.• Provide subject matter expertise and/or technical or professional advice if appropriate.

• Assist with defining and maintaining operational support models and related roles and responsibilities across Accessible Transportation (Transhelp) business stakeholders, Technology, and external vendor support teams as needed• Perform requirements management by managing requirements conflicts, issues and changes including appropriate communication between the Technology department and business units including Transhelp to ensure that both the stakeholders and project team remain in agreement and informed on the solution scope• Prioritize and progressively elaborate stakeholder and solution requirements to enable the project team to implement a solution that will meet the needs of the sponsoring organization and stakeholders• Assess proposed solutions to determine which solution best fits the business need• Assist with usability and solution acceptance testing to ensure agreed upon requirements are properly supported by the delivered solution • Conduct Threat Risk Assessment (TRA)• Facilitate creation and maintenance of Disaster Recovery (DR) documentation• Conduct software assessments and cost benefit analysis to determine if proposed software meets business needs• Identify gaps and shortcomings in solutions, and determine necessary workarounds or changes to the solution• Document the analysis outcome using formal techniques such as workflow diagramming• Use case analysis, process mapping and conceptual information/data modeling amongst others• Develop/assist with the development of business cases to properly justify projects or efforts intended to bridge the gap between the business needs and an implemented solution• Translate the functional or user requirements into system concepts and system specifications including the determination of non-functional requirements and technical constraints

Management of Application Software, Equipment and Business Systems• Continuously reviews practices for improvements and keeps abreast of developments and emerging trends to determine the future strategic direction of Oakville Transit business systems (PRESTO fare card system, Clever Devices ITS Suite(CAD/AVL, Bus Time, IVN, BI Tool, AVM (Automatic Vehicle Monitoring)), Google Transit – GTFS data, FAAC Inc Bus Training Simulator.• Coordination of application release management and upgrades (including configuration of equipment operating data) and support installation of software/hardware components. • Develop appropriate system use guidelines, technical documentation, processes and methodologies.Day to Day Application Support Operations• Provide application support by investigating support calls, problem solving, contacting vendors, escalating, solving, and documenting for all Oakville Transit systems• Measure application usage and generate associated reports on a frequent basis. Management of Acceptance Testing• Coordinate acceptance testing with representatives from various departments and Oakville Transit for all system upgrades, enhancements and modifications. • Participate in the creation and execution of test scripts.Coordination and Delivery of Application Training• Development of training plans for staff and identified stakeholder groups for new systems• Production and maintenance of training manuals and related documentation for new systems• Coordinate and conduct in house application training for staff as requiredManagement of Report & Data Requests• Coordinate report & data requests. Assist users with report specifications, layout and design. Provide support to integrate and manage data used for reporting and analysis.

Duties:• Administer and support business systems applications (CMiC, CLASS, VAILTECH, FMW). • Assist user departments in the collection, documentation, and analysis of business requirements.• I.T. Liaison for every project involving Business systems.• Lead software implementations and system upgrades for the assigned application.• Troubleshoot system, data and end-user issues by identifying problem and liaising with Town staff, software vendor and other IT personnel to ensure resolutions.• Develop and maintain documentation for applications and issue resolutions.• Create training documentation and deliver end-user application training.• Develop, maintain reports and deploy end-user report writer.• Provide end-user application support.• Liaise and work closely with Coordinator, Databases with database support activities.• Assist with implementation of effective IT operations by participating in group’s operational support initiatives.• Business process improvement to streamline day to day tasks.• Created customized reports for Managers/Supervisors to improve day to day tasks and analysis• Projects Completed: Class Upgrade from version 5.0 to 7.0, Project Management/Fixed Assets/Preventative Maintenance/Employee Self Service Modules in CMiC, Banking Institution Change from RBC to TD Bank, Tixhub Implementation for Milton Centre for the Arts

• Performed administration on AIMS (Warehouse Inventory Management System).• Supported the information management and database design requirements of the warehouse as well as drove the daily, weekly and monthly matrix information (weekly headcount, payroll, Branch Plants, productivity numbers, expiry) that assist operations from payroll to productivity.• Managed data for Operations group.• Created and ran daily/weekly/monthly productivity reports.• Supported and designed key regional projects involving I.T. applications that required substantial data mining and analysis in support of operations and objectives.• Created complex reports and queries to extract data from JDE, AIMS (SQL Server) and SAP for final use by end users within several different departments.• Assisted in development of new business processes to increase productivity in the warehouse.• Documented and trained new processes for implementation.• Projects Completed: Rollout of Blackberry to executive team, Voice Activated Picking/Shipping Tool for Warehouse, Employee Efficiency Tool for Warehouse employees, New Inventory System for the warehouse.

• SAP Project Manager for Service Desk in migration from J.D. Edwards to SAP R/3 environment.• Documented new service desk SAP support processes.• Trained analysts on new Service Desk roles for SAP Support.• Client: DIAGEO/IBM NA and UK – 5000+ users.• Utilized Remedy Service Desk.• Performed Customer Service.• Administered Win2K/NT/Netware/AS400.• Practiced I.T.I.L. Principles.