Chok Jen L. Email & Phone Number

Geneva, Switzerland

• Due to the launch of an ERP implementation project, the Forum temporarily needed extra help. I was brought in to ensure a flawless end-to-end procurement process and to help manage all procurement-related issues for.
• Assisted buyers in procuring goods and services, following WEF best practices.
• Managed and reviewed procurement processes and policy management
• Onboarded newcomers, provided functional training on the existing platform.
• Prepared for the software launch: creating role-based procurement training, implementing change management, and developing an awareness campaign.
• Liaised with technical team to identify, follow up on, and resolve production defects, and implement necessary technical improvements for the current system.

Geneva Area, Switzerland

• Supported the organization in rolling out Dynamics 365 by setting up data, testing system functionalities, and introducing staff to new procurement processes, resulting in a smooth transition to the new system and.
• Procured and purchased goods and services including consultants, travels ((RFQ, RFP).
• Led cost-saving initiatives by consolidating orders and negotiating better terms with suppliers.
• Issued contracts for all vendor purchases.
• Supplier management.
• Procure-to-Pay process.

Canton Vaud

• I joined the newly created department at its start and led the migration of countries to the head office, implemented new processes, and conducted testing on the accounting system support. I played a pivotal role in.
• Managed contracts and ensured pricing accuracy.
• Controlled sales conditions related to price per product.
• Released orders and invoicing transactions.

Geneva Area, Switzerland

• Launched e-commerce company devoted to female accessories.
• Managed production of website, acquisition of inventory, and administrative and compliance functions of business. Special Projects: Marketing sales events & exhibitions e.g. 02/2017 MIPEL, THEBAGSHOW, Milan, IT11/2016.

Canton Vaud

• Purchase, order management & billing and supported credit department.
• Kept close contact with clients to facilitate an accurate forecast of their demands; maintained a level of inventory that provided enough stock to fill orders without overstocking hence lowered inventory cost.
• Maintained close contact with clients to facilitate accurate forecasting of their demands, maintaining inventory levels to meet orders without overstocking and reduce inventory costs.
• Managed inventory in our warehouse located in the Netherlands
• Collaborated with logistical teams to ensure timely sea and road deliveries from the plant in the USA to clients and agents worldwide.
• Followed up with new and prospective customers, and validated new opportunities.

Geneva Area, Switzerland

• Customer service care department relocated to Budapest I assisted with the migration of customers.
• Logistics, order management, RMAs (Return Merchandise Authorizations) & parts claims, and billing.
• Increased client satisfaction levels by identifying and analysing improvements to processes.
• Rapidly reduced the level of outstanding payments through effective cash collection efforts.Special Projects:
• Produced users guideline to streamline and harmonized company practices.
• Coached & trained new colleagues in their assigned tasks (Customer Care department moved to Budapest).

Geneva

• Served as key contact for the Chapters and Membership base to address and resolve enquiries.
• Verification and validation of Member’s applications for funding.
• Provided first level end-user support for in-house tools, and WebPages.
• Monitored use of ISOC graphic design principles, templates and logos.Special Project:
• Participated in the conception and construction of the new membership database.

Geneva Area, Switzerland

• Expanded overall turnover and client numbers (increased client-portfolio by 10% each year).
• Prepared and negotiated contracts.
• Established relationships with clients and prospects in order to retain and grow the portfolio.
• Recognised and followed up cross- selling and up-selling opportunities.
• Improved and delivered a high level of customer satisfaction by taking personal ownership.
• Guided clients through installation processes and functionalities (Reuters applications).Special project:

Lugano, European Head Office

• Finance: checked investment applications & supplier invoices, issued customer invoices, payments.
• Monitored and assisted the new Bally store projects worldwide.Special Project:
• Organised the TFWA Asia Pacific Exhibition & Conference Duty Free and Travel Retail exhibition: application, stand, samples, shipments, invitations and appointments.

Lugano, European Head Office

• Bookkeeping, end of month/year end close.
• Sales, logistics, purchase, order management and billing.

Bachelor, Human Resources Management And Services

Specialisation field: Health and Field Safety, Ergonomics at Work

Le Risqué Et La Gestion Opérationnelle Lba

Diplôme De Conseiller Iaf En Fonds De Placement

Diplom Schwyzertütsch