Chok Jen L. Email & Phone Number

Geneva, Switzerland

Due to the launch of an ERP implementation project, the Forum temporarily needed extra help. I was brought in to ensure a flawless end-to-end procurement process and to help manage all procurement-related issues for the six office locations. I successfully managed the procurement process, contributed to the ERP launch preparations, and proposed a future procurement operating model.• Assisted buyers in procuring goods and services, following WEF best practices.• Managed and reviewed procurement processes and policy management • Onboarded newcomers, provided functional training on the existing platform.• Prepared for the software launch: creating role-based procurement training, implementing change management, and developing an awareness campaign.• Liaised with technical team to identify, follow up on, and resolve production defects, and implement necessary technical improvements for the current system.

Geneva Area, Switzerland

Supported the organization in rolling out Dynamics 365 by setting up data, testing system functionalities, and introducing staff to new procurement processes, resulting in a smooth transition to the new system and increased efficiency in procurement operations.• Procured and purchased goods and services including consultants, travels ((RFQ, RFP).• Led cost-saving initiatives by consolidating orders and negotiating better terms with suppliers.• Issued contracts for all vendor purchases.• Supplier management.• Procure-to-Pay process. • Ensured compliance with local regulations, as well as DRC and donor requirements.• Office management, Health and Safety, contract management and repairs/maintenance at premises.

Canton Vaud

I joined the newly created department at its start and led the migration of countries to the head office, implemented new processes, and conducted testing on the accounting system support. I played a pivotal role in initiating the transition and stabilizing the new procedures, ensuring all tasks and deadlines were completed on time.• Managed contracts and ensured pricing accuracy.• Controlled sales conditions related to price per product.• Released orders and invoicing transactions.

Geneva Area, Switzerland

• Launched e-commerce company devoted to female accessories.• Managed production of website, acquisition of inventory, and administrative and compliance functions of business. Special Projects: Marketing sales events & exhibitions e.g. 02/2017 MIPEL, THEBAGSHOW, Milan, IT11/2016 PITTI ACCESSORIES, Florence, IT 04/2016 POP UP shop in GLOBUS, Rue du Rhone, Geneva, CH

Canton Vaud

• Purchase, order management & billing and supported credit department.• Kept close contact with clients to facilitate an accurate forecast of their demands; maintained a level of inventory that provided enough stock to fill orders without overstocking hence lowered inventory cost.• Maintained close contact with clients to facilitate accurate forecasting of their demands, maintaining inventory levels to meet orders without overstocking and reduce inventory costs.• Managed inventory in our warehouse located in the Netherlands•Collaborated with logistical teams to ensure timely sea and road deliveries from the plant in the USA to clients and agents worldwide.• Followed up with new and prospective customers, and validated new opportunities.• Checked/created international import & export documents.Special projects:• Trained colleagues to use AS400 and Sales force

Geneva Area, Switzerland

Customer service care department relocated to Budapest I assisted with the migration of customers.• Logistics, order management, RMAs (Return Merchandise Authorizations) & parts claims, and billing.• Increased client satisfaction levels by identifying and analysing improvements to processes.• Rapidly reduced the level of outstanding payments through effective cash collection efforts.Special Projects:• Produced users guideline to streamline and harmonized company practices.• Coached & trained new colleagues in their assigned tasks (Customer Care department moved to Budapest).

Geneva

• Served as key contact for the Chapters and Membership base to address and resolve enquiries.• Verification and validation of Member’s applications for funding.• Provided first level end-user support for in-house tools, and WebPages.• Monitored use of ISOC graphic design principles, templates and logos.Special Project:• Participated in the conception and construction of the new membership database.

Geneva Area, Switzerland

• Expanded overall turnover and client numbers (increased client-portfolio by 10% each year).• Prepared and negotiated contracts.• Established relationships with clients and prospects in order to retain and grow the portfolio.• Recognised and followed up cross- selling and up-selling opportunities.• Improved and delivered a high level of customer satisfaction by taking personal ownership.• Guided clients through installation processes and functionalities (Reuters applications).Special project:• Coached and trained new colleagues into their assigned tasks.

Lugano, European Head Office

• Finance: checked investment applications & supplier invoices, issued customer invoices, payments.• Monitored and assisted the new Bally store projects worldwide.Special Project:• Organised the TFWA Asia Pacific Exhibition & Conference Duty Free and Travel Retail exhibition: application, stand, samples, shipments, invitations and appointments.

Lugano, European Head Office

• Bookkeeping, end of month/year end close.• Sales, logistics, purchase, order management and billing.

Bachelor, Human Resources Management And Services

Specialisation field: Health and Field Safety, Ergonomics at Work

Le Risqué Et La Gestion Opérationnelle Lba

Diplôme De Conseiller Iaf En Fonds De Placement

Diplom Schwyzertütsch