•Perform paperwork preparation and communicate with the customer about the date and location prior to delivery, providing exciting delivery experience.•Develop an in-depth knowledge of vehicle drive systems and features and be able to relay this information the customer.•Monitor and manage pipeline flow and customer appointments to ensure an accurate and efficient delivery process. Report customer feedback timely information is available to management, to improve product acceptance and… Show more •Perform paperwork preparation and communicate with the customer about the date and location prior to delivery, providing exciting delivery experience.•Develop an in-depth knowledge of vehicle drive systems and features and be able to relay this information the customer.•Monitor and manage pipeline flow and customer appointments to ensure an accurate and efficient delivery process. Report customer feedback timely information is available to management, to improve product acceptance and ensure we deliver an incredible “Tesla Experience.” Show less

•Make ranges, orders, returns, flow and stock control and take action with sales reports. Control the effective & clear image of racking management.•Recruit and organize team, train and motivate the staff.•Service customer and satisfy user’s needs, also responsible as duty to deal with complaints and ensure the normal operation of stores.

•Assisted to handle store accidents, emergency situation and customer complaint. Analyzed incident reports include inventory management, etc. •Planned and launched S&S annual training, to make it happen by schedule. •Clarified retail sec-check documentations and responsible for store action plan.