Chris Olivier Email & Phone Number

Centurion, South Africa

• Provided agile practices, solutions architecture, software development, Dynamics 365 and other technology consulting to clients. Development of a SaaS product to enable enterprises to track and manage dependencies.
• Chief Technology Officer for Causal Nexus, a company that creates payment processing software.
• Defined the architecture and provided security guidance for an e-wallet solution for one of… Show more Provided agile practices, solutions architecture, software development, Dynamics 365 and other technology.
• Defined the architecture and provided security guidance for an e-wallet solution for one of South Africa’s largest banks using AWS Cognito and Azure API Management.
• Developed custom APIs to enable a client’s technicians to receive and provide feedback on service calls in Dynamics CRM using a mobile application instead of submitting paper-based job sheets.
• Contributions to ArangoDB TypeScript definitions and documentation. ArangoDB is an open-source multi-model database. Show less

Johannesburg Area, South Africa

Microsoft Dynamics CRM project implementation and integration.

Alignment of architecture for key software solutions with business and technology roadmaps: Microsoft Dynamics CRM, Service Contact Centre Solutions, Interaction Management Systems, Enterprise Marketing Management, Master Data Management, Enterprise Content Management and Business Process Management.Trusted advisor to the Group CTO regarding Microsoft.

Upgrading existing call centre system developed using Microsoft Customer Care Framework (CCF) 2005 to CCF 2009. Re-architecting call centre system components developed in Borland Delphi for migration to.Net on CCF 2009. Assisting teams and business stakeholders to adopt an agile approach to implementing software solution using Scrum.

Technical lead for implementation of e-commerce front-end for hosted services solution. Performing requirements elicitation and analysis, systems design and development and technical project management.

Lead the architecture and implementation of Momentum's next generation call centre application using the Microsoft Customer Care Framework. Also responsible for the technical project management using Scrum.