Chad Hollenshade Email & Phone Number

Carlsbad, California, United States

Carlsbad, California, United States

Account Specifics: EDI, Drop-Ship, and VAS.Account Base: Tilly's, Zumiez, The Buckle, Zappos, GovX, Nexcom, Nordstrom, Bloomingdale's, Macy's.

Greater Boston Area

Account Specialist: Canada Territory – Volume & Key Accounts- Account Base: Run Specialty, Sporting Goods, Lifestyle Moderates, and Off-Price – Avg. 17m/yr.- Managed retail partners order books to ensure order integrity, fulfillment, allocation, and routing.- Facilitated weekly calls with Account Managers to review purchase-order statuses, missed demand, compliance, and process improvements.- Analyzed and reported on supply delays, opportunity, and at-risk inventory for the entire region month-to-month. - Presented Canada’s Salesforce workload analytics for case resolution and open response times.- Actioned and resolved vendor chargebacks and provided documentation for all reversals. - Built strategies to continue the optimization of the customer experience within operations.- Established and developed relationships with external partners to help build the New Balance brand.

Greater Boston Area

- Oversaw Lifestyle, Numeric (Skate), PFFlyer, and NB1 Customization Salesforce queues.- Received inbound calls from independent account's, sales representative's, and regional manager's on order entry, fulfillment, inventory, and other general inquires.- Placed and tracked customer PO's through ERP system.- Provided management with positive and negative feedback from accounts to help improve customer operations processes.

Woburn, Ma

- Managed 250+ accounts from health care, realty, and other companies and organizations worldwide. - Processed accounts and incoming payments via phone and email for all invoices. - Promptly responded to client inquiries and requests by preparing spreadsheet analysis and researching payment status information within system.- Monitored the scheduling of processed payments and issued invoices for year end.- Created weekly reporting metrics and analysis, detailing aging and past due invoices for top priority accounts to be presented to senior management.

Braintree, Ma

- Interact and help customers with any questions about and different brands and their products- Process, track, and follow-up on all customer orders from other store locations to assure timely delivery - Conduct daily housekeeping tasks such as merchandising product and maintaining retail space

Boston, Ma

- Supported Product Line Managers on both global teams with daily operations- Conduct competitive analysis, industry analysis, and consumer research for footwear and apparel departments - Updated line plans and style briefs seasonally within internal product database ensuring data entry was of the utmost quality - Executed and implemented product line initiatives - Facilitated in communication with all parts of the organization once PLM team members traveled- Shipped product samples worldwide for clients and staff- Organize footwear wall display for product walkthroughs - Develop tiered product booklets and catalogs for merchandising

100 Ochre Point Ave.

- Aided Athletic Director and staff with daily operations - Establish and implement school-wide attendance initiatives and strategies- Configured social media pages and pamphlets for games and events - Managed and updated Instagram, Twitter, and athletic pages with current news

Newport, Ri

- Promoted sponsorships and sales channels for the Hall Of Fame Tennis Championships and future tournaments - Structured unique sponsorship packages for companies, alumni groups, and tennis clubs - Networked with members of the Tennis Hall of Fame for brand enrichment initiatives- Point of contact for customer inquiries within ticket sales office

Master Of Business Administration (Mba)

Bachelor Of Science (B.Sc.), Business Administration

Activities and Societies: Ice Hockey, Lacrosse

Certificate Recipient, Fashion Merchandising

Course Completion Certificate’s - The Art and Science of Buying and Merchandising. - Building a Direct-To-Consumer Brand. - Fashion.

Complex - Sneaker Essentials Certification

International Business

Studied abroad during summer of 2013

Education record

Activities and Societies: Ice Hockey, Lacrosse