• Gathered functional specifications from the clients • Meet with clients to take detailed ordering briefs and clarify specific requirements of each project• Plan and manage team goals, project schedules and new information• Coordinate project management activities, resources, equipment and information• Coordinate internal resources and third parties/vendors for the flawless execution of projects• Ensure that all projects are delivered on-time, within scopes and within budget• Responsible for ensuring teams met all milestones and goals as laid out in the project plan • Manage the relationship with clients and all stakeholders• Followed up with clients to ensure satisfaction

Team Leader of Project Broadband• Planned, improved, and managed all LAN/WAN projects. Coordinated integrated network operation efforts, IT planning, security, and other technical areas• Corrected networking connectivity issues in wireless, routing, and switching using a layered model approach• Tracked and resolved issues for system, network and customer issues• Operational tasks included solving Citrix NetScaler, Bluecoat proxy, switching, and routing issues• Monitored the network in order to identify any irregularities in user activity and provide quality documentation• Worked as a team member with other technical staff to ensure connectivity and compatibility between systems• Managed vendor relationships as the Technical Lead on Cisco and other vendor products• Authored end-user documentation and guides, test strategies, scenarios, procedures and reports• Led integration with System Architects and System Test Architects to recognize and optimize system features and test requirements, designing the lab architecture fortest teams• Accomplished staff results by communicating job expectations; planning, monitoring, and appraising job results.• Negotiated contracts and performed comprehensive reviews and evaluations• Successfully reduced costs on International Internet Bandwidth by almost half• Managed, planned, analyzed, and reported budgets to supervisor• Coordinated with a sale team and vendors to implement costs and infrastructures of new customers• Coordinated with a sale team to improve service and target customers• Calculated, reviewed customer's retail price and presented to the supervisor

Broadband Service Management Center / IP Service Technical Management• Assisted with troubleshooting with customer CPE• Experienced with customer education in person and over the phone.• Installed, repaired, maintained and troubleshoot Cable Modem Termination System (CMTS)• Supported coordination with vendors for installation, update of CMTSs and testing cable modem• Worked closely with the Operations switching and translations team to resolve network routing issues.• Experienced in using ticketing and software tools to support the current operations, and basic network devices and basic network appliances• Gathered and summarized network event monthly report

• AS400: command-line utilities, work management, job and print control, device management, system configuration, system security, backup and restore operations• General Administration of Linux - Installation, Users Creation, Group Creation, Permissions, Creations of Folders, FTP, DNS• Performed problem diagnosis, troubleshooting, and resolution• Performed Linux OS installations, patching and upgrades• Maintained operating systems and associated infrastructure software• Experienced in using ticketing and software tools to support the current operations