• Oversee the Emergent Needs division including Behavioral Health Services, Resource Center, Extreme Winter Weather Shelter and Young Adult Emergency Home.• Redeveloped agency incident reporting system.• Developed agency emergency response system and standardized agency emergency checks and balances.• Developed agency onboarding system to including WAC and DCYF licensing standards.• Developed agency staff development programing.• Developed agency safety committee to adhere to L&I requirements.• Oversee a 1.1-million-dollar budget distributed throughout four programs.• Responsible for certifying entire agency workforce in Crisis Prevention Intervention.• In charge of licensing youth shelter with DCYF.• Responsible for approving and reconciling division expenditures.• Responsible for programing structure for all programs under Emergent Needs division.• Supervise Behavioral Health Specialist and Program Coordinators.

• Opened new homeless shelter with a reimagined continuous stay model which includes intense case management, direct behavioral health onsite, and full life skills curriculum.• Developed program rules, policy, and procedure.• Interview, hire and coach team members for the program.• Navigate all program young adult intakes and case management to ensure young adults are housed within a 90-day period.• Oversee a 500k budget for the program, track expenditures, and report expenditures.• Oversee the Behavioral Health program, including the Behavioral Health Specialists and Behavioral Health Interns.• Lead the annual “In their Shoes” fundraising event in Sunnyside, WA.• Interacted with multiple community partners in order to educate the public of the shelter through outreach efforts.• Responsible for certifying entire agency workforce in Crisis Prevention Intervention.

Oversee 3 Unaccompanied Refugee Minor Programs with a total of 24 team members and 15 clients.• Screen new referrals to the program and coordinate intake with community partners.• Establish a working relationship with multiple service providers, community-based services and schools.• Oversee a 1.2-million-dollar budget for all three programs, track all expenditures, and approve any major purchases.• Record and report client data from meetings and correspondence and keep track record of all meetings and interactions on a quarterly basis.• Oversee and collaborate with Lutheran Community Services to provide a full support system to the youth.• Communicate with Director of Specialized Residential Services with any programs changes, staffing challenges or client changes.• Interview, hire and coach team members for all three program and collaborate with other division Program Managers and Program Supervisors.

Manage up to 12 clients and provide case consultation and coordination of monthly meetings to ensureclient’s needs are being met.• Screened Applicants using the Child, Adolescent, Needs and Strengths (CANS) assessment, to determinea family’s strengths, needs, and safety concerns.• Establish a working relationship with multiple service providers, community-based services and schoolsto help families connect with services.• Assist families and clients in filling out paperwork to access social services and refer them out to otherproviders as needed.• Develop and maintain a list of social services for distribution to families.• Record and report client data from meetings and correspondence, which are uploaded to the state onlinesystem Credible.• Oversee and collaborate with Peer Partners and Parent Partners who advocate, provide emotionalsupport and safety crisis planning to clients and their families.• Keep all system partners and staff accountable for their responsibilities.

Complete supervisory tasks include:• Assist in interview, selection, and training of Youth Counselors and Relief staff in health and safetyrequirements, agency policies, basic youth intervention techniques, and Unaccompanied Children (UAC)program policies and procedures from the Office of Refugee Resettlement (ORR).• Supervise the residential youth staff in implementation of goals and objectives. Meet two or three timesper week with new staff for orientation and performance evaluation purposes for the employee's first twomonths on the job. Ensure that the new employee learns documentation procedures and skillsconsistent with agency policy and contract requirements.• Prepare and organize staff performance evaluations at six months and then yearly thereafter. Thisincludes providing information on performance relative to the job description and stated objectives.• Provide input regarding day-to-day behavior of residents. Work to establish and implement appropriatetherapeutic goals.Medication Coordinator Tasks include:• Train staff in medication management.• Coordinate pick up and disposal of medication.• Organize and update the medication log weekly including authorizations, medication descriptions, andcurrent signed consents for each youth.• Schedule and arrange with Youth Counselors physical examinations, oral exams, mental healthscreenings, eye examinations, and immunizations as necessary.Unit, Records and Safety Tasks include:• Assign staff to support recreation, education and vocational activities.• Oversee weekly recreation money, food money, petty cash, and receipts are submitted.• Manage yearly $780K program budget• Submit financial reports monthly, including debit, credit, and cash disbursement reports.• Responsible for the health and safety of the house pursuant to agency licensing and guidelines.• Responsible for scheduling ORR and Behavioral Rehabilitation Services (BRS) annual trainings for Friends

• Lead the Dialectical Behavioral Therapy group• Attained over $7k in donations/Sponsorships within 4 years • Lead the Independent Living Skills group • Planned program activities for the youth • Cultural Diversity Group Leader • Managed program food budget and planned all meals• Taught English and Math Summer 2015 • Prepared treatment, Quarterly, and Monthly Reports• Kept records of Youth’s progress by up keeping case management charts

• Hosted Hazing Workshops for the entire Northwest Region• Hosted Bullying Workshops for the entire Northwest Region• Hosted Sexual Harassment Workshop for the entire Northwest Region• Hosted Dress for Success Workshop for the entire Northwest Region• Hosted Color Personality Workshop for the entire Northwest Region• Oversee fraternal entities in the Northwest Region including the states of WA, ID, MT, OR, AK • Regional Summit Coordinator and host for the entire Northwest Region• NW Leadership Institute Coordinator and host for the entire Northwest Region

• Interview and Hire Employees • Train Employees • Managed stores budget and profit/loss• Reviewed all customers contracts for accuracy • Elevate the “Costco Experience” to every customer

• District Team Lead • District Hiring/Training Manager • Loss prevention expert• Managed store’s $1.5 million budget and profit/loss• Managed a team of 17 • Promoted 5 Managers in 2 years