Benjamin Chong Email & Phone Number

Singapore

Singapore

Delivering business solutions for SMEs on No-code platforms through Mobile apps, websites, workflow automation.

Singapore

- Successfully built a robust pipeline of opportunities worth $5.7 million for FY24, through strategic client engagement, proactive identification of business needs, and effective solution alignment.- Achieved exceptional sales revenue of over $400k in FY23 Q4, surpassing targets and contributing significantly to the overall revenue growth.- Demonstrated exemplary account management skills in handling public sector accounts, including existing large accounts, existing growth accounts, and going after new logos, ensuring consistent customer satisfaction and fostering strong client relationships.

- Milestone event: Initiated the new Client Success team, setting up policies, vision, SOPs and recurring meetings. With this mode of operation, we saw a 300% increase in interactions with one of our customers, reviving the relationship from a dormant to a prosperous relationship.- Managed 3 clients in the AEC (Architecture, Engineering and Construction) industry to ensure their success in adopting and utilizing Esri products effectively for their geospatial needs; focusing on the LAER (Land-Adopt-Expand-Renew) model. - Was the subject matter expert on geospatial technologies, providing thought leadership and sharing best practices to maximize clients' ROI.- Developed the Client Success Plan, Client Success Index and Stakeholder Map- Liaison representative for Client Success matters with Esri Australia, Esri Malaysia and Esri Indonesia.

Singapore

- Milestone deal: $500k deal for software implementation, licences, maintenance for a client to revamp their Enterprise GIS workflow. It was a landmark deal as we managed to oust the 10-yr incumbent and awarded the works for the GIS application. - Collaborated with sales teams to understand client needs and develop innovative and technically feasible solutions to address their business challenges.- Covered 3 major Public Sector accounts in the Land Administration, Park Administration and Port Operations. - Conducted product demonstrations and presentations, conveying the value and capabilities of Esri products to clients, strategizing how to engage the customer and bring the deals to fruition. - Worked closely with development teams to configure solutions to meet client-specific requirements, fulfilling tender requirements, ensuring seamless integration with existing systems.- Assisted in the creation of proposals and statements of work (SOWs), Internal Pricing Schedules, detailing the scope, timeline, and resources required for successful project execution.

Singapore

Founding DirectorResponsible for business activities such as Sales, Lead Generation, Marketing, Accounting, Human ResourceActively engages staff to promote healthy working culture while building the vision of the organization

Singapore

- Managing the application maintenance vendor on day-to-day operations - Project manage multiple web-based bespoke CRM (Customer Relationship Management) projects using Microsoft Dynamics - Procurement of application maintenance services for the Ministry - Consultant to an external agency on IM8 (Instruction Manual 8) policy matters, and improved the agency’s audit results by 70%. - Stakeholder Management - Reporting to C-Level and Permanent Secretary. - Incorporated projects using Government technologies such as: Cloud technology (GCloud), digital service gateway (SingPass/CorpPass), IFAQ, CWP (Content Website Platform)

Singapore

Knowledge Areas: Transport Management System, Logistics Cost Management, Warehouse Management, Enterprise Systems, Customer Relationship Management Systems, Cloud Technology, Software as a Service (SaaS). Project Management: Ensure project runs on time, within budget and fit-for-purpose. Conduct activities such as Kick-off Meetings, Factory Acceptance Tests, User Acceptance Tests, Go-Live milestones.Team Leader and Resource Management: Lead and Coordinate development efforts between globally distributed teams.Account Management / Pre-Sales: Upsell new and better features to the customer, and receive new change requests from the customers.Requirements Management: Understand customer requirements and translate them into technical specifications. System Consultant: Advise customers of the risks involved and how to mitigate them. With the acceptance of all the risks, the technical specifications are then dispatched to the development team for deep-dive analysis and development. Quality Assurance: Ensuring testing is performed, validate and verified to the highest standards before releasing to the customersSoftware Release Management: Implemented new software release process which resulted in “zero-defects found” during one of the merger exercises. Knowledge Management: Streamlined the technical documentation writing process across all related project teams to ensure a consistent document structure and indexing.

Singapore

Project Manager for several Military (Naval and Army) related projects, involving Geospatial Information Systems requiring software integration. Implemented Agile concepts, including Extreme Programming, Scrum and pair programming. Familiar with SatComs technology, TCP/IP and AES256 encryption. Planned project activities such as Kick Off Meetings, UAT and Go Live events. During the course of the projects, performed Risk Analysis and Mitigation Planning. Planned Training for End Users, End User Support and was deeply involved in the Quality Assurance for the project as part of the ISO and CMMI audits.

Singapore

Software Applications Development for Government ApplicationsSoftware Team Lead RoleSoftware Project Management using Agile TechniquesSoftware Release and DeploymentSoftware Design (Object Oriented Design and Analysis)Software Testing (Quality Assurance and Data Simulation)Performance Tracking through Data Collection and Analysis

Other; Certificate In Strategy Execution, Completed

Strategy Execution is an eight-week, 40-45 hour online certification program from Harvard Business School. Strategy Execution teaches.

Other, Core Credential Of Readiness, Pass With Honors

CORe (Credential of Readiness) is a 150-hour certificate program on the fundamentals of business from Harvard Business School. CORe is.

Bachelor Of Engineering, Computer Engineering

Combining a distinctive fusion of computer engineering and electronics engineering, this programme trains engineers with a range.