Chong Mun Kit Email and Phone Number

Being working in Financial institution, it is mandatory to know what is the (basic) Kyc, (basic) AML knowledge, (basic) risk management. 2022 Received Excellent Service AwardMain Duties and Responsibilities• Provide technical support (eg. onsite, offsite, and remote support, hardware and software) via Service Desk Ticketing System.• Rotate support off hours server room monitoring.• Follow MAS FinTech suggested guideline (MAS 655) and applied in a banking environment.• Bank’s VIP support.• Response and support user pc/printer/IP phone issue support via Bank’s chatting communication application.• Take ownership and responsibility of end user query, issues and problem.• Prepare devices for new hire onboard, assist user pc asset relocation. And, device write-off when staff resigned.• Vendor management and co-ordination for pc / printer repairing support.• Confidential and clean desk policy check for all departments.• Standby support when required by The Management.• Other Ad-hoc tasks assigned by HOD’s.• Local and Head Office Disaster Recovery Exercise preparation pc and network connectivity testing (Annually exercise).Project:• Completed Version upgraded Singapore Branch banking core Teller Management System (Win 7 to Win 10 ELTS).• Completed Tech refresh 800 units of pc upgraded from Windows 7 to Windows 10.• Completed upgraded Cheque Transaction System (CTS) PC and G3 Payment PC to latest Windows 10 version, as instructed by Banking Computer Services (BCS) Singapore.

providing level 1 helpdesk support pertaining user login issues, response emails and creating new user login account.Administration task include: • Guided users on systems navigation, access and password reset.• Redirecting callers on other application enquiries to the respective systems administrator.• Assisted Medical Officer posting to another organisation access.• Managed new users on 2 Factor Authentication and resetting password.

Working with internal Hospital Information System (HIS) team members, Application System Testing from Hospital EMR core system downstream to sub application.• Point of contact application support.• Helped users built some patient admission statistic and purchasing reports via SQL database.• Defined User Access Matrix review process.• Provided IT L1 and L2 application support via email and phone.• Identified, investigated and researched user problems and resolving information systems issues. • Project Coordination covering user requirements and user change request.• Ensured Purchase Request and Purchase Order approval assigned correctly.• Liaised with vendors regarding application issues, technical support application and end user requirements.• Supported hotel restaurant tablet ordering issues.• Supported include hotel IPTV and restaurant POS Terminal.• Conducted and participated in User Acceptance Testing (UAT) before application roll out.

Support RoleProvide application support L1 and L2 (24x7) via email and phone. • Created and maintained user login access within application.• Identified, investigated and researched user questions and problems as well as isolating and resolving information systems problems.• Scheduled and planned enhancement system roll-out.• Understood / liaised with user requirements/feedback. • Provided Hospital electronic meal ordering system support.• Ensured nurse monthly claims allowance in System, and to transfer file to payroll processing.• Manage patient data and protection in the systemSystems Analyst RoleReported to Manager and Principal Specialist. Led and point of contact application for patient meal ordering system and nursing rostering system. • Application Systems Testing from core system downstream to sub application.• Coordinated change request between user and vendor.• Coordinated end Users Acceptance Testing (UAT) and Training.• Involved project schedule planning until project roll out.• Analyst user requirement, User requirement Gathering.• Closed ticket assigned by Helpdesk Support team.• Liaised with vendor regards application issues, technical support application advise, end user requirements.• Guided intern to support level 1 support.• Completed server (application level) Hcloud migrations from planning to go live.