Manage a team of operation crew members in the execution of large-scale events, including concerts, student events, and talks.Coordinate with event planners and vendors to ensure seamless logistics and equipment coordination.Operate and maintain audiovisual and lighting systems, troubleshoot technical issues, and ensure timely set up and tear down of equipment.Demonstrate strong leadership skills in guiding team members, delegating tasks, and providing clear communication and direction.

• Design and produce an internal tracker for the team and gather feedback from the Incident Response Team and the Devops.• Partner with in-house red team in conducting white-box penetration tests with outsource pen testers such as Ernest and Young and Synopsis, to mitigate critical vulnerabilities.• Effectively configure and resolved troubleshoot Akamai and web application firewall technologies, enhancing the security posture of web applications.• Implemented Layer 7 Distributed Denial of Service (DDoS) protection, reducing the risk of downtime by 30%.

● Made web services in PHP along with XAMPP to connect to MySQL databases to retrieve data using APIcalls and to update web pages dynamically.● Developed Laravel skills and created several PHP scripts that loop through directories to detect and fixcode errors as part of automated testing.

Provide high quality services to clients by responding to client’s inquiries via email and phone calls andhandling policies.● Was responsible for scheduling appointments, processing payments, filing documents and maintainingaccurate records.● Assist the agency with executing team building activities and handling events for the agents within theagency which includes setting up annual dinner events.