Colin Chong Email & Phone Number

Waterloo, Ontario, CA

• Guided cross-functional teams in the execution of strategic product roadmap, including the world’s largest retail crime-linking ML engine.
• Researched and designed generative AI products and Salesforce integrated functionality with a responsibility to double revenue.
• Refreshed product branding and product marketing collateral, including managing partner programming, increasing inbound demand and outbound go-to-market effectiveness.

San Francisco, CA, US

• Streamlined customer feedback cycles by revamping voice-of-the-customer program, improving customer satisfaction and facilitating product team insights.
• Reduced operational costs and improved user adoption by launching generative AI assistant.
• Transitioned product to a product-led go-to-market motion, automated customer onboarding that improved CSAT by over 20% and reduced support costs by over 60%.
• Partnered with leadership team on M&A due diligence.

San Francisco, CA, US

• Hired, coached, and supported product managers, operations, and development teams working on AppDirect's white-label commerce platform.
• Tested, launched, and developed multi-sided marketplace products to drive GMV growth and retention for some of the world's most innovative companies.
• Built and collaborated on strategic objectives across engineering, design, and business teams to optimize NPS and CSAT.
• Prioritized, clarified, and aligned with senior leadership around customer needs to ensure the delivery of valued solutions.
• Established and improved product operations programs to improve product team efficiency and effective.

• Held responsibility for the successful development and implementation of the strategic plan for AppCarousel’s product family, resulting in company exit.
• Identified appropriate markets and developed effective marketing strategies and tactics for reaching them.
• Developed and regularly maintained a data-driven product portfolio backlog to deliver on the product vision and roadmap.
• Discovered and validated market problems and opportunities (both for existing and future customers), leveraging the company’s distinctive competence.

• Delivered key business insights through presentations and reports to customers, leading to tens of thousands in incremental new revenue.
• Collaborated regularly with C-suite on product and service enhancements, including the launch of a lucrative service with one Canada’s premier device manufacturers.

Burnaby, British Columbia, CA

• Sold wireless solutions to a wide range of customers, including consumers and small businesses, resulting in thousands of dollars of revenue for the organization.
• Negotiated contracts and other transactions with clients that provided profitable relationships for the company.

Montreal, Quebec, CA

• Achieved Top Performers Award 2007, 2008, 2009 for sales leadership by generating significant sales of telecommunications products and services
• Trained over 10 employees individually and in groups, enabling other team members to grow and succeed in the organization.

Bcomm, Finance

Front-End Web Developer Nanodegree