Edwin Chong Email & Phone Number

Singapore

- Managing the entire seller payout process- Integrations with Hyperwallet and Payoneer- Achieved all time high account completion rate- Achieved significant contact reductions related to payouts

Singapore

- Managing the entire post order lifecycle state machine- Migration of all operational logic from separated services into a consolidated system

Singapore

- Pioneered the development of an advanced agent support tool, achieving a 20% reduction in Average Handling Time (AHT), a 5-point increase in Customer Satisfaction (CSAT), and a notable 30% decrease in agent training time- Led the messaging platform and chatbot migration to drive AI interactions and reduce the reliance on nonscalable human agent support.

Singapore

- Pioneer APAC team that launched the Korea warehouse, spearheading comprehensive product operations that contributed to the company's strategic growth- Successfully integrated Korean local Third-Party Logistics (3PLs) seamlessly into the global network, optimizing operational efficiency and fostering cross-border collaboration- Innovatively integrated.

Singapore

- Orchestrated the development and ongoing management of the Supplier Center, empowering external stakeholders to seamlessly oversee physical products, procurement processes, deliveries, financial transactions, and account management- Spearheaded the Buying and Sourcing verticals within the Procurement Management System (PMS), overseeing critical aspects.

Hong Kong

• Shadowed Group CEO to gain exposure in business strategy and company operations
• Reduced vendor payments operational costs by US$300k through automation & process re-engineering
• Sustainable supply chain research and sourcing country strategy review to rationalize supplier base, drive cost efficiencies and increase service levels

China, Malaysia, Singapore, South Korea, And Taiwan

- Optimized China TMall E-Commerce 11.11 performance, cutting delivery time by 70% and reducing return rates by 42% through data insights and end-to-end e-commerce process re-engineering.- Innovated an in-house e-commerce Order Management System, improving warehouse-store fulfillment coordination.- Slashed inventory overspends by US$6 million by.

• Rotation to Branded Lifestyle Shanghai (Retail) & TVM Fashion Lab London (Licensing)
• Developed and implemented H:CONNECT China CRM program.
• Integrated sales forecasting between departments for better production planning.
• Lead Analyst for a European licensing deal with Disney UK.

Singapore

• Masters scholarship program
• Developed optimization models for selecting the appropriate container size combinations and consolidation of shipments with the target of reducing carbon emissions
• Paper published at IEEE CASE 2014 Conference (Taipei)

Singapore

• Rotated through Fixed Income, Futures & Options, Foreign Exchange
• Achieved ZYEN #1 for Debt Client Services 3 years consecutively (2010-12)
• Awarded for automating and re-engineering processes with a customer-centric approach, reducing up to 90% in processing time & achieving higher service levels
• Engaged in daily clearing & settlements, client services, system enhancement projects and US based new bond issuances

Master'S Degree, Data Analytics

In a competitive environment, marshalling Business Intelligence and Data Analytics on a real-time basis to make decisions, create value.

Bsc, Information Systems Managment

Activities and Societies: E-Cube Events Management Team. Worked on Orientation 2004, Orientation 2005, and SMUve. SIS Final Year Project.

Bbm, Business Management

Secondary Degree