Peace Joshua Email & Phone Number

Nigeria

Lagos State, Nigeria

• Efficiently resolved customer and merchant financial issues, providing clarity on features and products.• Reviewed merchants with reduced transaction volumes, devised plans to win them back, and successfully re-engaged them.• Developed strong communication and problem-solving skills while handling diverse merchant engagements.• Resolved dashboard login issues for users, improving platform accessibility and user experience.• Collaborated with product, sales, and engineering teams to ensure complete issue resolution.• Maintained an average KPI of 90% CSAT and 4.8/5.0 quarterly review rating.

Ibadan, Oyo State, Nigeria

• Promoted and marketed available products and services to clients depending on their need for it• Maintained organized financial records and educated customers about their accounts and transactions.• Utilized CRM tools to manage leads, track interactions, and nurture relationships efficiently.• Increased product awareness and upselling opportunities for customers at Crop2Cash.

Ibadan, Oyo, Nigeria

• Oversaw showroom operations to ensure inventory levels were maintained, leading to increased sales and revenue collections.• Developed and maintained interactive spreadsheets to track sales agents' performance, enhancing decision-making visibility.• Collaborated with business leaders to identify training needs and designed engaging programs for continuous improvement.• Partnered with the HR team to recruit and onboard over 20 top-performing sales agents.

Ibadan, Oyo, Nigeria

• Responsible for supporting questions and issues escalated from Level 1 Support. • Handled customer inquiries, concerns, and resolutions promptly as the first point of contact.• Managed a high volume of communication channels, averaging 140+ calls daily.• Responded to customer complaints across live chats and social media to maintain customer satisfaction.

Gombe, Nigeria

• Created an inclusive learning environment at Pace Setters College to promote student success.• Delivered engaging physics instruction, assessed student progress, and provided constructive feedback.• Collaborated with colleagues and administrators to align with educational goals.

Bachelor Of Science - Bs, Physics

Master Of Science - Ms